Ive been at this hotel from 27 October until 1st of November, Ive never ever experienced such a bad hotels behaviour against people who stayed there, even all inclusive you have to pay extra for everything, towels, drinks, kids treats ( slushies, popcorns, candy floss) alcohol is absolutely undrinkable , even for the money you wont get any normal cocktails.
The room I booked was with jacuzzi which wasnt working , no one fixed or changed our room . Toilet was broken, running water all the time, its not nice when you trying to asleep. No blanket for the child only thin sheet, even after begging them for a few times. Beds are undone properly.
beach club pools down the hill, about 1 km away. The water in the pool way too cold , lots of people are coughing with running noses. No access to the beach.
But the worst part that once I forgot to take my money with me and left at my room , on the desk together with other papers, when I came back , room was cleaned THE MONEY WAS GONE!!! I checked all my stuff, bags everywhere, it was gone !! 150 , I went to a reception, reception manager , my guess , she didnt introduce her self was very offended by my accusation, she starts shout at me, how I dare to come here whit these accusations, I was even more shocked, I do understand its my fault that I left cash in a room , whatsoever no investigation or apology from the hotel. Hotels behaviour its absolutely horrendous. by the way receptionist said its a rare accusations, and still its happening!!!! I lost my trust in any hotel after this , so wrong, people please be aware of this place I would never ever recommend this place
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