Negatives: 1. WiFi very poor, not even possible to stream movie on iPad; Reception told me it was because too many people were using WiFi; they suggested I come to reception area for better connection! Today good WiFi is essential and it is not acceptable for 4* Hotel to have bad WiFi - this is real show stopper. 2. Smart TV only had French Channels - no use for German wife who speaks German & English; 3. Double bed was on wheels with no locking mechanism, so when you tried to sit up in bed, it just rolled forward - so impossible to sit up in bed, read book, or enjoy evening in otherwise nice room. 4. When booking, I requested a place in hotel 'Private Parking at 30 Euro per night' - this was essential requirement when travelling from London by car; Hotel just sent me list of public parkings without any explanation - not exactly going the extra mile for guest making special request! When I called, Hotel was very helpful, explaining that their private car park was already full, and I should log onto Indigo Public Car Park, and pre-book a place - this worked well. I later discovered that Hotel 'Private Car Park' only has 3 places, so nearly always full - so to advertise 'private parking available' is False Marketing - drivers beware! 5. At time of booking, I said I would be arriving 11:00 - 12:00 and got no reply from hotel. On arrival at 13:15, I was told that room would not be available until 16:00. So after long drive from London, we had to spend 3 hours outside in cold/ rain until room was ready. I offered to pay extra for room upgrade to any available room, but nothing was doing. The next morning we checked out at 08:00 - so does it really take 8 hours to clean a room?
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