Hyatt Regency Orange County

the worst hotel I have ever stayed in in the whole world They claim to be pet friendly but it is not true. Since day 1 I entered, they were bothering me, I called and called my phone, my dog was barking, it is obvious that he is going to bark if he hears any noise. They NEVER specified to me at any time that the dog could not be left in the room only for a few hours. They do this so they want to charge you a fine of $500 dollars for noise complaining. I asked to speak to a manager And they sent me someone named Tony, with whom I reached an agreement that I would no longer be bothered. Very clearly, I told him that we had tickets to Disneyland for the next few days. which suggested that I buy and give a type of painkiller to my dogs in case they were a little nervous and upset, which was done The day I was in the parks they called me again to inform me again that the dogs were barking, which I told the handler Gladis that I had already reached an agreement with Tony, which turns out that she told me that Tony was just a guard. security so I was deceived that first day by the desk staff, it was really very inconvenient and frustrating to be dealing with that situation while already being in the parks, which we all know is not cheap and the stay in that hotel in which they had me was not economical either. already collected deposit and another deposit for taking my dogs which was of no use since one of us had to go to the hotel, leave the park, lose the day with us and ruin our vacation Given the situation, I assumed that I would no longer be bothered since someone was already in the room with the dogs. What a surprise he took me after Gladis and Alexis, both managers, threatened to take me out of the hotel and Gladis hung up on me in the most unprofessional way. Even so, when there was already someone in the room, as I had already mentioned. They charged me $500 dollars as a fine. It is really a scam and I do not recommend it to stay I need my money back!