Odalys City Strasbourg Green Marsh

1, although the room looks spacious, we continue getting hit on head by the lean roof. 2, room next to the lift is noisy, like in a train station. If the price is same as the other studio room, it would be really unfair! 3, the furniture is really old, the chair is even wobbling, bed is crumbling, small working desk and table without any drawer, lack of a safety box. 4, the quality of basin, toilet seat and shower is poor, cannot reach a 4-star criteria at all. 5, a lot of clumps in the pillows, but staff said all pillows are same, we dont have any one spare pillow to replace. So we used our clothes to be pillows for 4 nights. 6, from the second night, we had pimples on arms and legs, nagging itch and painful sting. We immediately reported to the receptionists, who said we inspected but did not find anything. Then we got more bites on the third night, although we dont know the culprit (I cannot determine it is by bugs as I did not find, however, the hotel should take responsibilities to do insecticide treatment, particularly, we have shown them the photos of bites), and the hotel staff did not care at all (they should first understand the bugs features and provide efficient treatment accordingly). Although I am not an entomologist, I believe the bite looking pimples by different nights are not due to allergies or other self-immune response based on my clinical and research knowledge. So we slept with clothes and socks on for the remaining nights. The hotel should not try to fool people. 7, check-in time is not flexible, you cannot enter room one minute earlier, which has never been happened in other hotels in our experience. 8, receptionists are not helpful and friendly, neglecting all reasonable requests, never showing smiles, no greetings when checking out even during Christmas season. As a boss, I understand it is a disaster to recruit staff without self-motivation and enthusiasm.