When we got the room it had a very strong smell of cleaning materials and unfortunately it was not possible to open a window in the room to ventilate and we had to leave the door open. The large staff at the place are really lovely and helpful but when requests come in that are a bit out of the ordinary it seems to get a bit cumbersome. For example, we asked to change towels, they told us they would bring us to the room, but after two hours we had to go again this time with the towels themselves and ask again. The coffee from the espresso machine is also made only by the employees of the place and even though I asked for a cappuccino, I received an espresso. The happy hour is a nice idea, it's just a shame that there aren't drinks that are a little happier like cocktails, etc. Although there is a large selection of good beers and wines, there is generally no open bar in the pool (even if it is paid) is possible You can of course call the reception and order, but again everything is a bit too cumbersome. It is possible that there is an intention to keep the employment of the staff (of course I definitely encourage it, it is a livelihood for good and helpful people) and therefore most of the services require interaction with the staff but sometimes it is a bit too cumbersome.
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