Sheraton Surabaya Hotel & Towers

Jalan Embong Malang 25 - 31
8.7
268 reviews

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This property has been featured in "50 Best Hotels In Surabaya ".

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Room Types Available

Deluxe King Room - Newly Renovated
  • Max 2 Adults
    •

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    Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

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    Deluxe Twin Room - Newly Renovated
  • Max 2 Adults
    •

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    Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

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    Premium Deluxe Twin Room
  • Max 2 Adults
    •

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    Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

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    Club King Room
  • Max 2 Adults
    •

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    This double room has a satellite TV, executive lounge access and bathrobe.This package includes:- Daily Breakfast for 2 adults at Executive Lounge- Daily Evening Cocktail for 2 adults at Executive Lounge

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    Club Twin Room
  • Max 2 Adults
    •

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    This twin room features a tea/coffee maker, air conditioning and bathrobe.This package includes:- Daily Breakfast for 2 adults at Executive Lounge- Daily Evening Cocktail for 2 adults at Executive Lounge

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    Junior Suite
  • Max 2 Adults
    •

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    This suite has a minibar, air conditioning and electric kettle.This package includes:- Daily Breakfast for 2 adults at Executive Lounge- Daily Evening Cocktail for 2 adults at Executive Lounge

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    Executive Suite
  • Max 2 Adults
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    This suite features a satellite TV, air conditioning and bathrobe.This package includes:- Daily Breakfast for 2 adults at Executive Lounge- Daily Evening Cocktail for 2 adults at Executive Lounge

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    Royal Suite
  • Max 2 Adults
    •

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    This suite features air conditioning, dining area and seating area.This package includes:- Daily Breakfast for 2 adults at Executive Lounge- Daily Evening Cocktail for 2 adults at Executive Lounge

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    Presidential Suite
  • Max 2 Adults
    •

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    This suite has a executive lounge access, sofa and bathrobe.This package includes:- Daily Breakfast for 2 adults at Executive Lounge- Daily Evening Cocktail for 2 adults at Executive Lounge

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    Premium Deluxe King Room
  • Max 2 Adults
    •

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    Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.

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    One-Bedroom Apartment
  • Max 2 Adults
    •
  • 2 Photos available
    •

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    The well-equipped kitchenette features a refrigerator, a microwave and a tea and coffee maker. The spacious double room provides air conditioning, a minibar, a balcony with city views as well as a private bathroom featuring a bath. The unit offers 1 bed.

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    Two-Bedroom Apartment
  • Max 2 Adults
    •
  • 2 Photos available
    •

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    Meals can be prepared in the well-fitted kitchenette, which is equipped with a refrigerator, a microwave and a tea and coffee maker. The spacious double room provides air conditioning, a minibar, a balcony with city views as well as a private bathroom featuring a bath. The unit offers 2 beds.

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    Three-Bedroom Apartment
  • Max 4 Adults
    •
  • 2 Photos available
    •

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    Meals can be prepared in the well-fitted kitchenette, which comes with a refrigerator, a microwave and a tea and coffee maker. The spacious double room provides air conditioning, a minibar, a balcony with city views as well as a private bathroom featuring a bath. The unit offers 4 beds.

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    Ambassador Suite, Club lounge access, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 1 King
  • Max 4 Adults
    •

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    This spacious suite features 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit has 3 beds.

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    Two-Bedroom Ambassador Suite - Club Lounge Access
  • Max 2 Adults
    •
  • 2 Photos available
    •

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    The spacious suite has 2 bedrooms and 2 bathrooms with a bath and free toiletries. The suite's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit has 2 beds.

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    Two-Bedroom Ambassador Suite - Club Lounge Access
  • Max 4 Adults
    •
  • 2 Photos available
    •

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    The spacious suite features 2 bedrooms and 2 bathrooms with a bath and free toiletries. The suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as city views. The unit offers 2 beds.

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    About This Property

    Situated in the city centre, the eco-friendly accommodation Sheraton Surabaya Hotel & Towers offers elegant and spacious air-conditioned rooms. This property boasts an outdoor pool, 4 dining choices (Read More)and free Wi-Fi throughout. Tastefully decorated, all rooms come with soothing warm colours and lighting. Each well-appointed room is equipped with a living area, a flat-screen satellite TV and a minibar. The en suite bathroom features a bathtub, a shower and free toiletries. Lung Yuan Chinese Restaurant serves traditional Cantonese dishes, while an international buffet spread is offered at Kafe Bromo. Enjoy a treatment at the Massage Room or in the privacy of your room. You can also exercise at the tennis court or the gym. Airport shuttle and car hires can be arranged at the tour desk with additional charge. Sheraton Surabaya Hotel & Towers is directly connected to Tunjungan Plaza Shopping Mall and is 5 km from Surabaya Zoo. Juanda International Airport is a 45-minute drive away.

    Sheraton Surabaya Hotel & Towers is featured in

    Guest Ratings For This Property

    8.7
    Based on 268 Reviews
    100% verified reviews

    Comfort

    9.16

    Cleanliness

    9.14

    Value For Money

    8.55

    Facilities

    8.84

    Guest Reviews

    Aga
    family with young children
    6.0
    Pleasant
    under expectation
    The best location in town just connected with tunjungan Plaza Mall .the rooms were clean and tidy.Breakfast as always great, alot of choice of foods,drinks and fruits.Pantry very usefull.Amenities also great
    we're dissapointed when they(receiptionist) didn't let our daughter play piano at the lobby while on previous time the pianis promised us to ler her play.Also the the lady at the restaurant was annoying when she asked us to pay extra since we're 4 person but she didn't know that we're staying in family room....very rude.Actually she can check the list acurately before we lost our face at the front of our kids.Anyway,we might to comeback since we love the location

    Published on 26 Dec 2023

    Pras
    review category business travellers
    4.0
    Disappointing
    Not happy
    Nothing
    Staff knowledge atvreceptionist

    Published on 23 Dec 2023

    Brigitta
    young couple
    8.0
    Very good
    Very good
    Worth every penny, definitely gonna come back!

    Published on 14 Oct 2023

    Thierry
    review category business travellers
    9.0
    Superb
    Superb
    Very good hotel!
    The buffet at The Club is a bit light compare to other Five Stars hotel with Club section

    Published on 12 Oct 2023

    Saba
    review category business travellers
    8.0
    Very good
    Very good
    None
    None

    Published on 11 Oct 2023

    Yew
    young couple
    9.0
    Superb
    Stay is still alright and hope after upgrading so be good for the price we pay
    Location is good connecting to mall. So no worry about getting hungry.
    Some Rooms are old though upgrading is getting on. They are renovating the gym so current gym is very small and equipment are few.

    Published on 04 Oct 2023

    Novan
    family with young children
    9.0
    Superb
    Superb
    The spa was under renovation.

    Published on 17 Sep 2023

    Anonymous
    solo traveller
    10.0
    Exceptional
    Exceptional
    It was very nice and the staff was very polite
    As soon as you go outside it is in a bad part of town and is very dirty with many people looking to scam foreign guests but that is the case all over Surabaya

    Published on 03 Sep 2023

    Fick
    family with young children
    9.0
    Superb
    Good located hotel with good facility and nice breakfast!
    De location en de facilities of the hotel. The staffs are friendly and helpful and the breakfast was LOVELY! Free high-tea and free-flow drinks after check in are a big plus at Sheraton
    The pool-water is too cold even in the afternoon.

    Published on 01 Sep 2023

    Zuraini
    family with young children
    10.0
    Exceptional
    Excellent
    The staff hospitality are so good
    Everything

    Published on 01 Sep 2023

    Location & Nearby Places

    Tegalsari (1.6 Km from city center)

    Jalan Embong Malang 25 - 31

    15 Nearby Attractions

    Tunjungan Plaza

    0.4 km

    Museum Surabaya

    0.5 km

    Monumen Gubernur Suryo

    0.6 km

    Apsari Park

    0.6 km

    Joko Dolog Buddhist Statue

    0.7 km

    Old Town

    0.8 km

    Balai Pemuda

    0.8 km

    Surabaya Town Hall

    1.0 km

    Monumen Bambu Runcing

    1.0 km

    Cheng Ho Mosque

    1.4 km

    Jalan Pahlawan

    1.4 km

    Indonesian Cancer Museum

    1.4 km

    Monumen Kapal Selam

    1.4 km

    Governor's Residence

    1.6 km

    Kalimas River

    1.6 km

    Klenteng Pak Kik Bio

    1.6 km

    See All Attractions

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    Top Facilities

    parking

    bar

    food

    wifi

    pool

    See All Facilities

    All Facilities for Sheraton Surabaya Hotel & Towers

    Category Facilities
    Activities Water sport facilities on site, Live music/performance, Tennis equipment, Live sport events (broadcast), Happy hour, Tennis court.
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Hand sanitiser, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Others bar, pool, food, parking, wifi.
    Safety features Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
    Miscellaneous Non-smoking rooms, Family rooms, Facilities for disabled guests, Soundproof rooms, Lift, Designated smoking area.
    Accessibility Upper floors accessible by elevator.
    Bathroom Private bathroom, Bath or shower, Toilet paper, Slippers, Bidet, Additional toilet, Free toiletries, Hairdryer, Sauna, Bath, Shower, Toilet, Bathrobe.
    Room Amenities Sofa, Wardrobe or closet, Dressing room, Clothes rack, Seating Area, Iron, Safety deposit box, Interconnected room(s) available, Ironing facilities, Socket near the bed, Air conditioning, Desk, Carpeted, Cleaning products.
    Food & Drink Wine/champagne, Kid-friendly buffet, Kitchenette, Packed lunches, Coffee machine, Special diet menus (on request), Kid meals, Dining area, Room service, Refrigerator, Electric kettle, Microwave, Restaurant, Minibar, Dining table, Fruits, Tea/Coffee maker, Coffee house on site.
    Safety & security Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
    Cleaning services Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
    Services & Extras Towels, Key card access, Executive lounge access, Wake up service/Alarm clock, Alarm clock, Wake-up service, Lockers, Key access.
    Media & Technology Satellite channels, Flat-screen TV, Telephone, TV.
    Common areas Garden.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services ATM/cash machine on site, Tour desk, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out, Currency exchange.
    Physical distancing Contactless check-in/check-out, Mobile app for room service, Cashless payment available, Physical distancing rules followed.
    Entertainment and family services Baby safety gates.
    Pool and wellness Steam room, Massage, Spa/wellness packages, Spa lounge/relaxation area, Fitness centre, Fitness, Foot bath, Hot spring bath, Personal trainer, Fitness/spa locker rooms, Hot tub/Jacuzzi, Spa and wellness centre, Sun loungers or beach chairs.
    Transport Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge).
    Outdoor & View Terrace, City view, Balcony.

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