The in-room heating (appeared to be wall mounted electric oil-filled radiators) could NOT be made to function in either of our rooms AT ALL - giving the appearance of being past their best, with illegible small LED control panels - for which there were no instructions supplied. This was faulted-out to the staff on our first evening (of a 3 night stay) and, although we were informed that "the manager will come out tomorrow" - these were NEVER successfully remedied whilst we were there. We were provided with a small portable oil-filled radiator, which served our purposes OK - but suggest that, once frosts and 'proper' Winter sets in, the inability to heat bedrooms effectively will very likely prove to be an issue for future guests(!)
Although the staff were generally very friendly, there was an occasion on one of the evenings, when a drinks/snack order was placed with the passing staff member - and after a 10 mins plus wait (were thinking just how long does it take to pour 2x drinks and grab a bag of snacks?) - the same staff member was chased, only to receive the reply: "The receipt machine is broken, so the order didn't go through..." - SO... have a backup system, then maybe?!!! (possibly we'd still be waiting?) Another observation was that many of the staff appeared to be very young and had the air of being rather inexperienced... but then we guess that everyone has to learn somehow.
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