The Plaza

Check in was poor. The room wasnt ready at 3 or 3:30, or 4 or 5. We finally got our room at 5:15. We had to sit upstairs out the way waiting for our room because the nice downstairs area had a waiting list. We found ourselves waiting down the road at the Ritz Carlton just to get served some food and drink. The room was noisy, the air con rattled, ever time the subway passed underneath it was noisy, and we were on the 14th floor! The walls were paper thin and the guy next door could be heard talking on his phone. Not even shouting. Just talking. But we could hear every word. And when someone somewhere else flushes their toilet, it sounds like theyre in your room flushing your toilet. Finally, the second bed wasnt made up at 7 for our little girl. We had to wait until 9:30 despite a very long travel day the next day and an early night hoped for. The bed was lumpy and too soft. All in all, a massive disappointment for what was supposed to be the cherry on top to an amazing Christmas and new year away. They did compensate for the failures but what was supposed to be $250 was only $50 and I had to challenge this. And you get charged $65 credit to use toward food, drink or spa, and it gets taken whether you use it or not.

I disliked so many things about this hotel that i will be writing to the management. It was not at all value for money which is a shame. I stayed here many years ago and its not the same hotel. For the money paid we expected much more. For instance on arrival with 6 suitcases there was no one to greet us. After a very long flight we carried the cases up the stairs ourselves into the lobby ad although there was security and doorman no one offered to help. There are NO coffee of tea facilities in the room. I was informed by many staff that this is cause management want me to spend money on room service. However room service was often engaged or didn't answer and on the two times we called it the wait for food was long and the charge was astronomical. (try 177 dollars for 2 coffees, 2 orange juices, 2 teas and 6 small pastries) In the end I got a basic espresso machine for the room but nothing else. If you want to have a cup of tea or a coffee in your room at your own convenience then forget it unless you go and by your own kettle The mini bar is still in the dark ages too - no half bottles or spirits like in so many good hotels - this hotel in the second biggest suite is still doing miniatures and very limited ones.. 2 bottles of beer, no ice, limited mixers.. Snacks were extremely limited The facilities in the room for F&B are the worst I've had in a hotel for many years but i can accept that but not when its on a room costing over 4000 dollars a night. On Christmas day we were to have a nice family breakfast in the Palm room however, we got a letter on Christmas eve through the door saying it was to be closed due to preparing for there over priced Christmas buffet. All in all a very disappointing hotel thats lost touch and doesn't provide the service that it claims to do or charges for.