TRADITIONAL VILLA BELLAGIO san primo LAKE COMO

This place is the definition of false advertisement. I've been booking places in this area for years with booking.com and never have I experience anything like that. This guys should not be able to operate on Booking.com. The place is listed as a Villa, but it's simply a small, old apartment part of what probably used to be a larger single family home. The host told us were the keys were, but after an easy self check-in he disappeared, ignoring our questions for hours and constantly rejecting our calls (I never have to make special requests to hosts, but this place had so many issues). When you text him, he replies after hours. Although the apartment is located on a mountain with below freezing temperature and although the pictures show a built in gas-based heating system ("termosifoni" in Italian) typical of a mountain house, the host turned the whole heating system off to save on his gas bill. Instead, he provided some ridiculous portable heaters that were blowing lukewarm air and were not even remotely able to effectively warm up the place, as well as some wood for a fireplace in the living room that already unpleasantly smelled like burnt air (we liked the idea of a fireplace but not everyone is able to start an indoor fire safely and we definitely weren't counting on that as a primary source of heating). Needless to say, the place was beyond freezing when we stepped in. Although he knew that I was traveling with my 4 year old daughter, the host ignored my requests to turn on the house heating system and said that people choose his place to "be away from modern comforts", as if basic heating of a mountain house on a night several degrees below freezing could be possibly considered some type of modern comfort. Neither my wife and I, nor my 4-year-old daughter were able to sleep - she was freezing all night and was coughing and sneezing all day the next day.