Tru by Hilton Albany Crossgates Mall

1651 Western Avenue
8.2
779 reviews

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This property has been featured in "40 Best Hotels In Albany ".

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Room Types Available

King Room
  • Max 2 Adults
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    This double room has air conditioning, heating and a flat-screen TV with cable channels. The unit has 1 bed.

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    King Room - Hearing Access
  • Max 2 Adults
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    This double room features a flat-screen TV

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    Queen Room with Two Queen Beds
  • Max 4 Adults
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    This quadruple room has air conditioning, and tea/coffee maker.

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    Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access/Non-Smoking
  • Max 4 Adults
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    This quadruple room features a tea/coffee maker, cable TV and seating area.

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    Queen Room with Two Queen Beds - Hearing Access
  • Max 4 Adults
    •

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    This quadruple room features air conditioning, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

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    About This Property

    Featuring a fitness centre, bar, shared lounge and free WiFi, Tru by Hilton Albany Crossgates Mall is set in Albany, 3.8 km from Capitol Building and 4.1 km from University of Albany-SUNY. The proper (Read More)ty is located 9 km from Corning Tower, 10 km from Empire State Plaza Convention Center and 14 km from The Egg Center for the Performing Arts. Guests can have a drink at the snack bar. At the hotel, all rooms are equipped with a desk, a flat-screen TV, a private bathroom, bed linen and towels. The accommodation offers a continental or buffet breakfast. Staff at Tru by Hilton Albany Crossgates Mall are available to provide information at the 24-hour front desk. Times Union Center is 14 km from the hotel, while Albany Institute of History Art is 7 km away. The nearest airport is Albany International Airport, 8 km from Tru by Hilton Albany.

    Tru by Hilton Albany Crossgates Mall is featured in

    Guest Ratings For This Property

    8.2
    Based on 779 Reviews
    100% verified reviews

    Comfort

    8.55

    Cleanliness

    8.51

    Value For Money

    8.21

    Facilities

    8.54

    Guest Reviews

    Junliang
    family with young children
    9.0
    Superb
    Superb
    The billiard table is great. And parking is free.

    Published on 02 Jan 2024

    Baoshan
    family with young children
    10.0
    Exceptional
    Exceptional
    Nice staff Clean room Free parking Complimentary breakfast Close to shopping mall

    Published on 29 Dec 2023

    Ger
    group
    7.0
    Good
    Nice hotel, pleasant and helpful staff
    Excellent location for us .. close to the mall and easy to get to downtown Albany
    Our room was meant for wheelchair users which non of us are so the bathroom was adapted and everything was very low .. this was not a huge problem just mentioning!!

    Published on 28 Dec 2023

    Cipolla
    review category business travellers
    10.0
    Exceptional
    "TRU"ly a GREAT HOTEL!!!
    Outstanding!!! Staff were very kind and accommodating when I needed to change rooms. It's very quiet, here which is a Blessing! AND, they have it specially decorated for Christmas and Hanukkah! The Staff is International, which is what you want to see in a World-Class Hotel. And they were very kind! Altogether a Lovely experience!!!
    Oh, the rush to finish Breakfast! I'm a bit of a Lazy-bones, and sadly, I come down later than I want to. It's all good though. The food is SO good,and impeccably laid out, that I just want to savor it!

    Published on 17 Dec 2023

    Robert
    young couple
    9.0
    Superb
    Couples retreat for a meet n greet
    The location was a big plus for us. The room was simple but spacious. Bed was comfy. The pool was nice. The breakfast was very good. The staff was quick and helpful. Will definitely use this place again.
    Nothing really. The pool was cold.

    Published on 10 Dec 2023

    Wilson
    young couple
    7.0
    Good
    Good
    It was very convenient. Near lots of spots to eat literally walking distance
    Nice

    Published on 29 Nov 2023

    Danette
    young couple
    8.0
    Very good
    Very good
    Location was great. Were able to walk to the mall and that had many choices of shops and dining
    The pillows were awful! Need new, plumper ones

    Published on 19 Nov 2023

    Joyce
    review category business travellers
    10.0
    Exceptional
    Very clean and comfortable
    It was walking distance to the Crossgate mall

    Published on 10 Nov 2023

    Teresa
    review category business travellers
    5.0
    Passable
    Passable
    Cleanliness and within walking distance to the crossgate mall
    The bed was very uncomfortable and hard on my back

    Published on 03 Nov 2023

    Anonymous
    group
    8.0
    Very good
    Very good
    No rug

    Published on 27 Oct 2023

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    Top Facilities

    parking

    bar

    wifi

    pool

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    All Facilities for Tru by Hilton Albany Crossgates Mall

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Activities Billiards.
    Others parking, bar, wifi, pool.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
    Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Visual aids: Braille, Facilities for disabled guests, Allergy-free room, Higher level toilet, Lower bathroom sink, Non-smoking throughout, Visual aids: Tactile signs.
    Safety features Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, First aid kit available.
    Accessibility Toilet with grab rails, Emergency cord in bathroom.
    Bathroom Free toiletries, Hairdryer.
    Room Amenities Air conditioning, Ironing facilities, Heating, Desk.
    Food & Drink Refrigerator, Vending machine (drinks), Vending machine (snacks).
    Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms.
    Cleaning services Daily housekeeping.
    Services & Extras Wake-up service, Key card access.
    Media & Technology Radio, Cable channels, Flat-screen TV, Telephone.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Common areas Shared lounge/TV area.
    Reception services Express check-in/check-out, 24-hour front desk.
    Physical distancing Contactless check-in/check-out, Physical distancing rules followed.
    Entertainment and family services Board games/puzzles.
    Pool and wellness Fitness centre, Fitness.
    Shops Minimarket on site.

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