I can't understand how they have such high scores. Don't expect anything different from a 2-star hotel. The hotel is located 30min walking from Ubud, but there is no safe walking path to reach it. While there is a shuttle available at specific times during the day, these limited hours can be quite restrictive. Especially in the evenings, you may find yourself confined to the hotel.
While the hotel boasts a peaceful pool with a forest view, securing a sun lounger can be quite a challenge. The hotel offers minimal activities, leaving you with little to do other than sitting in the uneventful lobby. The restaurant, despite its lofty ratings, disappoints in terms of food quality, with a monotonous breakfast menu.
Unfortunately, the worst part of our stay was the room. We had booked a more expensive "club room" and were presented with a room that looked nothing like the photos online. All the furniture, fixtures, and essentially everything in the room appeared old and dirty. It took us several days to get used to this situation. While it's normal to encounter mosquitoes and ants in the Ubud region, we certainly didn't expect to find cockroaches in the room. On our last day, we were shocked to discover a cockroach crawling near our towels at the edge of the sink. What's more, the room lacked even a hanger to hang our towels, so we had to place them on the countertop. Even the air conditioning control seemed like it hadn't been cleaned in years. On the first day, we had to clean everything we needed to touch in the room ourselves. All the towels appeared worn and the bed linens had permanent stains.
These are just a few of the issues that come to mind. Our experience was so disappointing that we requested to check out the following day and asked for a refund of the remaining days of our stay. After speaking to the hotel manager, it took exactly 1.5 days to receive a response. Since we had only one day left, we decided to tough it out.
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