My things were stolen out of my room (no fault of the staff - it was someone I know). When I went to the front desk to ask if Id be able to look at security footage, the man working said that none of the cameras were working. That was hard to believe for me since it was an 8-story hotel close to downtown and also during one of the busiest weekends of the year for Atlanta. I didnt believe him so I ended up calling the hotel back after I left, explaining what happened and they said someone from management would reach out to me about viewing footage. Two months later that hasnt happened. I dont care at this point about recovering my belongings, and Ive already filed a police report, but it is concerning if its true that none of their cameras work.
Aside from that, the stay was mediocre at best. When my friend and I first got there we only had two washcloths in our room and when we went to the desk to request more they said that they were out due to it being fully booked. But when we went back to our room, there was a member of the cleaning staff on our hall and she happily gave us more. There wasnt an iron in our room either and when we asked for one it took almost two hours to get it. Additionally, the shower doesnt have a place on the wall to hold soap bars or any other products. I honestly feel like paying upwards of $100 a night for this place was not worth it at all, theft aside.
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