Best Western Premier Airport/Expo Center Hotel, Louisville

This Best Western Premier Airport/Expo Center Hotel is praised for its cleanliness, modern look, and friendly staff. The breakfast is described as hot and fresh, and the general manager is commended. (Read More) One reviewer had a great experience at a local event and appreciated the kind and attentive staff, including the front desk clerk and manager. The hotel's cleanliness and elegance, as well as the well-maintained pool and shuttle service, are noted. The check-out experience was also positive, with the same level of friendliness and satisfaction. The reviewer plans to return next year.

Guest Reviews

Joseph

review category business travellers

9.0

Superb

Will definitely stay again. Positives way out weigh the few minor negatives.

Convenient location, great staff, great breakfast buffet, updated and very comfortable. Super clean and fresh.

I was driving a 4 door f250 long wheel base pickup with a trailer. Plenty of parking but turns getting into the driveway and parking lot were a bit of a challenge. Also, my room faced the parking lot and street and was a tad noisy with emergency vehicles etc.

Published on 05 Jan 2024

Melissa

family with young children

7.0

Good

overnight stay in area

Room was clean; breakfast was ok; I have had better offerings at other places, but it was a standard hotel breakfast. It was ok for a one night stay but if we stay in area again, most likely will choose another option. The price at this hotel was not any less than other hotels in area.

I guess its my fault that I did not review the property location a bit more; it listed itself as 'near airport and convention center' and also had that as part of its name, but we were not near either, both of these facilities were about 3-4 miles away. The immediate neighborhood was not the best, but that being said, we did not have any issues nor did we feel unsafe, but we also weren't at the room that much. I was a bit disappointed that the pool was closed, and I did not see that information, but I did use a 3rd party to book, so perhaps it is noted on the hotel direct website. Temp in the room was a bit hard to control; when we walked in, it was cold, so we increased it just a few degrees then when we came back for the evening, it was too warm. My daughter/son in law had a room as well and they said their room was too hot, despite adjusting the temp. The one thing that we struggled with was the bathroom; it seemed small in comparison to other places we have stayed; pretty much had to keep the door shut at all times because even just to go in and wash your hands, it was awkward. I also felt the rate was a bit much especially given that the pool was closed; oh and there was a nice bar area but no bartender so it was closed the evening we were there so we couldn't even get a drink. How hard is it to have a bartender for a couple of hours on a Friday night? I feel the rate should be adjusted given these inconveniences.

(Read More)

Published on 31 Dec 2023

Julianne

young couple

10.0

Exceptional

Great place to stay

Very comfortable room

Published on 31 Dec 2023

David

young couple

5.0

Passable

Communication sucks, hotel management chose not to work with us.

Room nice, breakfast was awesome, staff friendly & helpful.

We were not allowed to switch dates dt issues at home. Pool closed, not notified until check in, & should be compensated for being closed dt plans were to use it. Pet fees were not posted on website, we were not expecting $50/night, could have kenneled cheaper.

Published on 29 Dec 2023

Alfredo

family with young children

8.0

Very good

Good place for the location.

The room were nice, the beds were good. The area off the interstate is nice.

The breakfast was ok, not the best. The pool was not open. The toilet was wasting too much water never stop running water. The bathroom are too small special when you have family.

Published on 28 Dec 2023

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Guest Reviews

Joseph

Superb

Will definitely stay again. Positives way out weigh the few minor negatives.

Melissa

Good

overnight stay in area

Julianne

Exceptional

Great place to stay

David

Passable

Communication sucks, hotel management chose not to work with us.

Alfredo

Very good

Good place for the location.

Anonymous

Exceptional

It was the best stay in a awhile

Virginia

Good

Good

Bendingfield

Very good

Way better then the hotel on cane run

Tessa

Passable

I would stay again cause the room was nice but only if the facilities were all working properly.

Chiun

Superb

Superb

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