Disgusting attitude towards customers!!! You are being misled when providing the rooms you ordered. We booked a room with a kitchen with stove through booking.com. However, upon arrival they refused to provide us with a room with a kitchen. They said that a room with a kitchen is only available for stays of 4 days or more. This information was not available when booking. For us, having a kitchen was a fundamental factor. Since we arrived in the evening, we had to stay one night. We contacted the hotel owner several times. However, before you check in, they send you an SMS saying that they are always in touch, but in fact, after you check in, you wont be able to contact anyone. They refused to refund the money for the unused night. Nobody responded to our messages. Only through Bookingcom they replied that they would not refund anything. We have stayed here before. We also spent three days trying to find someone who would give us fresh towels. In fact, we don't recommend doing this. You are being misled when booking rooms. There is simply no soundproofing. And if you come across some neighbors having fun, you are guaranteed a sleepless night. The toilet actually didn't work. It is impossible to sleep on the pillows.
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