Hello, my fianc and I discovered your hotel about six years ago and it is one of our favorite places to visit. We try to get there as much as possible, and on our fifth anniversary, I proposed at the Cliffhouse and we got engaged. We love Manitou and appreciate the location, dining services, and excellent customer service when we visit. We also appreciate that the amenities generally work in the room. This time was different though. When we arrived in our room, we immediately noticed a sewer smell that persisted throughout our trip. in addition, the fireplace was not working. Facilities was able to come start the fireplace, but since we did not arrive until about 8 oclock in the evening, when the fireplace continue to go out the rest of the evening and night, there was no one to fix it. we only had a night to spend and that is why we deliberately chose the Cliffhouse because we are used to all of the amenities working. It was disappointing that we were not able to utilize the fireplace that we paid for and both enjoy using, particularly on a cold winter night.
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