DoubleTree by Hilton Cheltenham, Cheltenham

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All Facilities for DoubleTree by Hilton Cheltenham

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Activities	Walking tours, Cycling, Live sport events (broadcast), Golf course (within 3 km), Stand-up comedy.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Designated smoking area, Family rooms, Facilities for disabled guests, Higher level toilet, Pet bowls, Lower bathroom sink, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Bathroom	Sauna.
Room Amenities	Heated pool, Heating, Safety deposit box.
Food & Drink	Wine/champagne, Special diet menus (on request), Snack bar, Kid meals, Restaurant, Breakfast in the room, Outdoor furniture, Packed lunches, Room service, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Services	WiFi, Free WiFi, Internet services.
Cleaning services	Ironing service, Daily housekeeping, Laundry, Dry cleaning.
Services & Extras	Key card access.
Common areas	Picnic area, Sun terrace, Garden.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Express check-in/check-out, Invoice provided, Luggage storage, 24-hour front desk.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out.
General	Private parking, Pets allowed, Free parking, Parking, Parking on site, WiFi available in all areas.
Entertainment and family services	Board games/puzzles.
Pool and wellness	Hot tub/Jacuzzi, Steam room, Swimming pool, Foot massage, Massage, Swimming Pool, Fitness centre, Beauty Services, Couples massage, Pool with view, Fitness classes, Indoor pool (all year), Spa/wellness packages, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Head massage, Pedicure, Manicure, Personal trainer, Spa and wellness centre, Back massage, Full body massage, Body scrub, Waxing services, Indoor pool, Hand massage, Fitness/spa locker rooms, Yoga classes.
Transport	Accessible parking, Electric vehicle charging station.
Outdoor & View	Terrace.

Guest Ratings For This Property

7.2

Based on 3872 Reviews

100% verified reviews

Comfort

7.9

Cleanliness

7.9

Value For Money

7.1

Facilities

7.5

Reviewers Mention About DoubleTree by Hilton Cheltenham

Guests had mixed experiences at the DoubleTree by Hilton Cheltenham. While some found the check-in smooth and staff welcoming, others noted issues with room size, shower quality, and lack of informat (Read More)ion provided. The food at breakfast and lunch was praised, as well as the friendly staff in the restaurant. The spa was found to be too loud and crowded. Overall, the hotel was deemed nice, with comfortable rooms and good service, despite some areas for improvement.

Guest Reviews

Neil

group

8.0

Very good

Fine

Breakfast. Pool, sauna . Bed . View.

Restaurant closed in evening

Published on 04 Jan 2024

Richard

young couple

9.0

Superb

Good

Pleasant stay, as usual.

Restaurant was closed during our stay

Published on 04 Jan 2024

Stephen

family with young children

2.0

Very poor

Poor - will not stay again.

Breakfast was ok for a family with young children.

Very noisy - poor sound proofing. I had to complain as young children couldn't sleep even at 10.30pm. Was told we couldn't move rooms. Overcrowded facilities particularly pool area. Somebody charged a bar bill to our room which resulted in long conversation at checkout to reverse.

Published on 04 Jan 2024

Paul

young couple

7.0

Good

Enjoyable but clear staff shortage in the evening.

Good staff and great grounds.

Kitchen was closed early.

Published on 04 Jan 2024

Debbie

group

4.0

Disappointing

We enjoyed it despite issues but does feel a bit tired.

The staff were helpful and the new years gala night was a good event.

Very tired shower not very powerful. No opener behind bar for wine to be opened. Venison on New Years Eve was tough.No eggs or mushrooms at breakfast.

Published on 04 Jan 2024

David

young couple

1.0

Bad

Ruined our wedding anniversary

Wasnt informed about the restaurant closed

Published on 03 Jan 2024

Candice

young couple

3.0

Poor

We were really disappointed in the facilities of the property as we were told all the systems were down and we couldnt order any food. Drinks also. The bar staff seemed very young and untrained to be dealing with this. Our toilet also flooded our whole bathroom out and we were up most of the night due to being in a joining room.

Published on 03 Jan 2024

Luke

young couple

8.0

Very good

Good bed, location, sauna and steam room

Published on 03 Jan 2024

Marcus

young couple

9.0

Superb

Great

Room was clean tidy and spacious

Published on 03 Jan 2024

Anonymous

young couple

8.0

Very good

Comfy and good location

The new side of the property has nice rooms which are quiet and comfy with good black out curtains for sleep.

There is a lot of walking up and down stairs, ask for the ground floor if you have mobility issues. There is still a lot of climbing stairs without any lifts. There arent any smart tvs in the rooms.

Published on 02 Jan 2024