From beginning to end: horrible stay - avoid this place at all cost
1. Room
Without asking, and without being told, I was apparently upgraded to a better room upon arrival. However, the room I was put in, which is building 3, was another level of disappointing. Sure, the room is spacious and had an ocean view but unless the AC was put on high at 20 degrees the room would start to literally sweat. water dripping from the walls, completely wet floor in the bathroom/toilet which is dangerous as extremely slippery, bed sheets were wet after a while so were my own clothes. It took half a day and me calling about 5 times for the hotel to find a solution. By the way, their initial proposal was to downgrade me with little to no apology. The new room I was in, had exactly the same issue. The hotel is just not build well. They called the engineering team about 3 times which proposed every time the solution of simply putting the AC at 20 degrees: this is not a solution, unless you want your customers to all become sick and catch a cold.
Most funnily, the first reaction of the staff was to say this situation was because I left the windows open, which I did not: putting the blame on the client and letting them deal half a day in a humid, wet rooms that smells like you are in an underground cave is not the best.
2. Room Service
Ordered a greek salad and a burger. The burger first came without the steak patty in it: so just buns and salad. The salad had half of the things mentioned in the menu. Tomato and feta cubes roughly cut with some salad leaf on top: no olive oil, seasoning. The cocktail, which was a pina colada, also did not have the coconut cream it mentioned to have in the menu. After complaining for the burger, a new one, or should I say the same one was delivered back just adding the overcooked patty that was missing. Fries were cold, so as the bun. They also brought a new salad, still the greek salad, although I did not ask for it.
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