I travel with my seizure alert dog, a 9 pound yorkue mix specifically trained for me. Upon check in on my 1st leg of trip I provided all paperwork pertainig to him and the ckerk rolled her eyes and said " whatever" on my return visit a male at check in said " nope you cant check in. We dont allow any dogs, nor even service animals. " i told him he was documented and had stayed before and he said well he cant now. I told him it was a federal law to allow medically necessary service dogs. He said " nope. You can complain to the manager" to which he pulled out his personal cell, dialed a number and said " yeah this lady wants to complain about something" i took the phone and told her my situation again and my concern and embarrassment. She asked me what he said. I told her and she said that was NOT correct info and asked to speak to him. After he hung up, he tossed the key cards at me and said " i guess they change the policy" I was mortified, exhausted and questioned if the fact I was wearing a star of David had prompted this but I choose to not pursue that line of thinking. The hotel was great but both check in experiences on the evening shifts were horrible, especially the last one
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