When I arrived I was greeted by a very nice man named Eric . When I asked him a few questions about what we can or cant do, one of them were online I saw it was allowed that dogs were allowed in the pool, but confirming that that is true . He said yes that is fine the WHOLE hotel is pet friendly! Great. So I went on, not the first night but the second night we ended up allowing our 2 dogs in the pool. The security officer (who was very nice by the way) informed us that dogs were not allowed in the pool. So I of course went to the front desk to speak with a very rude lady who I explained that the front desk (Eric) said that dogs were allowed , and on booking.com it states that dogs are also allowed in the pool too. She seemed confused . I showed her and she said that it wasnt ran by us. Then who runs it? She couldnt awnser that question. I then proceed to the elevator to go back up to my room. As I was walking away the 3 people at the front were laughing like I didnt show them proof of where it says it. Its honestly the reason why we came here so our dogs could have a good time too. Guess not. Also the resort fees are a joke and barely include anything. That much for 2 bottles of water and a broken heater in the pool lol . Wouldnt recommend to anyone. Staff is not friendly and honestly this is a joke of a resort.
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