Holiday Inn Express Cardiff Bay, an IHG Hotel, Cardiff

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parking

bar

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Standard Room

Max 2 Adults

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Rooms have a TV, work desk, hairdryer, and tea and coffee-making facilities.Please note that bedding preference will be allocated upon arrival and cannot be guaranteed.

Standard Twin Room - Disability Access

Max 2 Adults

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Rooms have 2 single beds, a TV, work desk, hairdryer, and tea and coffee-making facilities.

Standard Double Room with Sofa Bed

Max 4 Adults

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Rooms have a double bed, a flat-screen TV, a hairdryer, and tea/coffee making facilities.

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All Facilities for Holiday Inn Express Cardiff Bay, an IHG Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Family rooms, Facilities for disabled guests, Higher level toilet, Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Lower bathroom sink, Non-smoking throughout.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Upper floors accessible by elevator, Emergency cord in bathroom, Toilet with grab rails, Entire unit located on ground floor, Entire unit wheelchair accessible.
Bathroom	Private bathroom, Bath or shower, Toilet paper, Hairdryer, Shower, Toilet, Additional toilet.
Room Amenities	Sofa, Sofa bed, Air conditioning, Wardrobe or closet, Clothes rack, Desk, Carpeted, Iron, Safety deposit box, Interconnected room(s) available, Ironing facilities, Heating, Socket near the bed.
Food & Drink	Wine/champagne, Electric kettle, Snack bar, Vending machine (drinks), Restaurant, Vending machine (snacks), Packed lunches, Special diet menus (on request), Kid meals, Outdoor furniture, Tea/Coffee maker, Bar, Coffee house on site.
Safety & security	Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas.
Services	Free WiFi, WiFi, Internet services.
Cleaning services	Daily housekeeping.
Services & Extras	Towels, Key card access, Linen, Wake-up service.
Media & Technology	TV, Flat-screen TV, Telephone.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas.
Common areas	Shared lounge/TV area.
Reception services	24-hour front desk, Express check-in/check-out, Invoice provided, Luggage storage.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Single-room air conditioning for guest accommodation, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Parking, Private parking, Pets allowed, Parking on site, WiFi available in all areas.
Transport	Accessible parking, Public transport tickets.
Outdoor & View	Terrace.

Guest Ratings For This Property

7.9

Based on 3196 Reviews

100% verified reviews

Comfort

8.41

Cleanliness

8.45

Value For Money

7.91

Facilities

8.05

Reviewers Mention About Holiday Inn Express Cardiff Bay, an IHG Hotel

The Holiday Inn Express Cardiff Bay offers good rooms, although some guests found the heating too hot with no visible controls. The hotel is new, clean, and comfortable, with spacious rooms equipped (Read More)with TV and sofa. The hotel's restaurant and bar offer standard pricing, and the breakfast is varied and tasty. Parking is available for a fee. The location is a bit far from Cardiff city center and the bay. Staff are described as helpful.

Guest Reviews

Marie

family with young children

5.0

Passable

The breakfast and the location of the hotel.

The staff could be more friendly.

Published on 03 Jan 2024

Patricia

young couple

10.0

Exceptional

The place to be

Lovely hotel to stay in while discovering Cardiff!

Published on 03 Jan 2024

John

young couple

6.0

Pleasant

Value for money

Breakfast was good staff replenished empty dishes when asked

Rooms were not very soundproofed and the doors banged a lot when people were going in and out at all hours

Published on 02 Jan 2024

Dayna

group

10.0

Exceptional

Nice breakfast, comfy beds

The lady at reception was quite rude, kept cutting me off while I was speaking and rushing us through check in (there was no one else around - she only went back on her cellphone after she was finished with us), the restaurant was closed but we had a menu in our room and we weren't told at check in that the restaurant would be closed which altered our plans and meant a late dinner once we ordered delivery from elsewhere.

Published on 02 Jan 2024

Lynn

young couple

6.0

Pleasant

Although we add miner issues on this visit, it wont stop me from booking again in the future.

Location very good, breakfast excellent the addition of grilled tomatoes and pancake maker gives a little more choice for breakfast. Unfortunately the room was a little disappointing on this visit, hairs in bed and shower cubicle. Only one teabag and no teaspoon for two people.

The cleaning team could take a bit more time to clean the rooms after we found long black hairs in the bed and shower cubicle, unfortunately I didnt take photos of these. PAT testing (date and initials of tester ok) of electrical items may also need checking as the wire on the hairdryer was showing the blue and brown wire by the plug.

Published on 02 Jan 2024

Carlie

family with young children

5.0

Passable

Never again..

Breakfast was great.

Our room was super small, it wasn't cleaned one of the days so I had to flag this to reception and the hotel definitely wasn't worth the money. We asked for a bigger room and they were supposed to let me know however I never heard anything back. We are a young family and travelled with our young daughter and small dog. The location is terrible if you have young children with you as nothing is on the doorstep and you have to drive everywhere. People were running up/down the corridors, talking and bashing on doors and one of the mornings it was at around 3am, there are cameras in all corridors so you would have thought that reception staff would have done something about this. When I approached reception all they said was "don't worry it was people on tour and they have now checked out" not great to be honest as this was a very rare break away for us as a family. Aside from breakfast (which was the only good thing) no food is served until 3pm (again, no good when you have kids as you have to go off-site). My husband wanted alcohol free beers to which they didn't have so had to go off-site to the shop to purchase. Overall we were supposed to stay for 3 nights but only stayed for 2 nights as quite honestly we had enough and couldn't wait to get home for a decent night sleep. We checked out the day before and were told we could not get a refund on the one night we weren't staying and would only receive 10 back for the parking. Never again, it was very disappointing.

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Published on 02 Jan 2024

Deb080465

young couple

10.0

Exceptional

Okay for a short visit

Lovely sized room, very clean, comfy bed. Included breakfast was good with lots of choice. Parking available at 10 per night.

Lift was a bit hit and miss, so used the stairs but not good if your less mobile. Good 15 minute walk into the centre and parts of the surrounding area look a bit run down.

Published on 01 Jan 2024

Kerry

review category business travellers

4.0

Disappointing

It was ok for one night.

The staff were very friendly and helpful - the breakfast was tasty and well organised.

The sofa was stained with what appeared to be large liquids marks - so was the carpet. It looked like the toilet hadnt been flushed, we couldnt work out what was floating in it and it had an awful colour to the water. The wall behind the toilet roll holder either had poo or snot smeared on it. We had to ask for the sofa bed to be made up, despite booking for four.

Published on 01 Jan 2024