Holiday Inn Express Southampton West, an IHG Hotel, Hampshire

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All Facilities for Holiday Inn Express Southampton West, an IHG Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Family rooms, Lower bathroom sink, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, First aid kit available.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Room Amenities	Heating.
Food & Drink	Wine/champagne, Special diet menus (on request), Snack bar, Vending machine (snacks), Kid meals, Vending machine (drinks), Restaurant, Bar.
Safety & security	Security alarm, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Key card access.
Common areas	Shared lounge/TV area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Luggage storage, 24-hour front desk, Invoice provided.
General	Private parking, Pets allowed, Parking on site, Free parking, Parking, WiFi available in all areas.
Physical distancing	Cashless payment available.
Transport	Accessible parking.

Guest Ratings For This Property

7.8

Based on 3184 Reviews

100% verified reviews

Comfort

8.3

Cleanliness

8.3

Value For Money

8.0

Facilities

7.9

Reviewers Mention About Holiday Inn Express Southampton West, an IHG Hotel

The Holiday Inn Express Southampton West, an IHG Hotel, is conveniently located off a roundabout with modern rooms and comfortable king-size beds. The shower is powerful and clean, and breakfast offe (Read More)rs a variety of options. However, the hotel is near a building site, limiting nearby activities. Some guests found the breakfast average, but enjoyed being able to eat takeaway in the bar. Customer service is excellent, though the hotel's location is isolated with ongoing construction.

Guest Reviews

Gerald

family with young children

9.0

Superb

Very convenient for our needs.

We have stayed at this hotel many times. We wouldnt go back there if we were not satisfied

Not much to say about this

Published on 03 Jan 2024

Julie

young couple

5.0

Passable

Not the best

Not a lot

Breakfast was awful

Published on 03 Jan 2024

Mark

young couple

10.0

Exceptional

Perfect start to our cruise

Mainly the location and ease of parking. But also staff were very friendly

N/a

Published on 03 Jan 2024

Anonymous

young couple

8.0

Very good

Everything was perfect but due to a small fire we were woken up at 4:30am. No one gave ang explnation to what had happen

Very clean & modern

The driveway

Published on 02 Jan 2024

Kirsty

family with young children

8.0

Very good

Fab staff, bed sheets are like paper

Staff was fab! Hotel was clean, room was tidy a bit confusing with the lights but staff helped to show how to operate the room.

Beds wasn't comfy, the pull out was broke. the sheets oh my god those paper like bed sheets was horrible! Everytime my 10yo moved you would wake up. We was stuck between two families with children under age of 5 so we got woken by them during the night. My drive back north was horrible due to lack of sleep. The parking for disabled was shocking one car had displayed a badge and vans took the other spots so for someone with a 79year old elder that's disabled it was frustrating to see. But those bed sheets are your worse enemy and those broken pull outs.

Published on 02 Jan 2024

Gerard

family with young children

5.0

Passable

Good room,comfortable and clean. The staff were very helpful. The breakfast was average,concerning there was this fire alarm that brought us all out at 3:35 in the New Year morning,the staff tried their best.

The hotel needs to firmly advise visitors No smoking in the premises,which was the most likely cause of the fire alarm this very early morning.

Published on 02 Jan 2024

Gilligan

family with young children

10.0

Exceptional

Helped us enjoy our Christmas

The whole experience over the festive period was outstanding. The staff had given up there own valuable time at Christmas to ensure we were well looked after in every department. Breakfast was fully catered for and even witnessed a few awkward / needy customers request additional items, which was no bother to them. They worked with the spirit of the period and were happy and content.

Nothing really. Not one thing I could be unhappy about

Published on 02 Jan 2024

Anonymous

family with young children

8.0

Very good

Good no real problems

Location and everything about stay was comfortable and very good value for money

Fire alarm but this cant be helped and staff dealt with it amazingly well

Published on 02 Jan 2024

Emma

family with young children

5.0

Passable

Very professional staff in a crisis situation.

Lovely staff .. we had to evacuate the hotel in the middle of the night due to a fire and the staff were fabulous especially as there were no many rude people staying there!

Nothing.

Published on 01 Jan 2024

Greta

family with young children

6.0

Pleasant

Moneys worth

Friedly staff

Breakfast, very little choice, a lot of choice wasn't available, e.g eggs. Very uncomfortable pull out bed, head was sitting lower than rest of the body. Half of the lights wasn't working in the room, no toilet brush. Fire alarm at 4am, fire in one of the rooms, that wasn't dealt very well with, but you can't help with this kind of situation.

Published on 01 Jan 2024