Hyatt Ziva Rose Hall - All Inclusive, Jamaica, Jamaica

Guests at the Hyatt Ziva Rose Hall praised the variety of restaurants and seating options by the ocean, as well as the beautiful pools and clean rooms. The workout facilities and karaoke night were a (Read More)lso enjoyed. Some cons mentioned were the inability to walk along the beach and slower housekeeping service. However, overall, guests felt safe, appreciated the spaciousness of the resort, and enjoyed the friendly and courteous staff. The food was generally well-liked, with the buffet receiving positive reviews.

Guest Reviews

Sean

family with young children

9.0

Superb

The staff were outstanding, across the board. Maybe the friendliest weve ever experienced

The functionality of the propertys app wasnt great, especially when trying to book dinner reservations

Published on 04 Jan 2024

Omar

group

9.0

Superb

Great property and food,

Property and surroundings - beautiful Food and selection - Very good Pool area - Very nice to look at. Staff pleasant. No shortage of towels or anything that you would experience at other resorts Checkin - seamless and the lady that checked us in was fantastic (name started with a K..). Helpful, fast, extremely nice, genuine.

Entertainment was very lacking. We had on a Saturday night a DJ party with headphones with 2 channels. One reggae and one rap. The reggae channel was "ok" and the other channel was dreadful. No nightclub or bar. At least it made for an early night There was show with singing and music they had beforehand but it was very short.. entertaining though

Published on 01 Jan 2024

Anthony

family with young children

9.0

Superb

Breakfast was awesome. Beautiful grounds, pool and beach. Only disappointment was there were not enough dinner choices.

Not enough dinner choices and had to eat at 9:00 since it was impossible to get reservations.

Published on 30 Dec 2023

Venkat

family with young children

9.0

Superb

Very comfortable stay and lot of choices

More vegetarian options

Published on 28 Dec 2023

Shenia

family with young children

6.0

Pleasant

Quality of food has gotten even better, experience down a bit - for me.

The food has significantly improved in the main buffet area, Choices. It was always good but its gotten better. Everything tasted amazing - special kudos to the chef. The rooms were comfy and clean as usual, and the property was beautiful.

This was my fourth visit. The staff's warmth, respect, and general care have fallen some. The 'service from the heart' salute was something I found so unique in the prior times I visited. I have been to many other all-inclusive resorts, in Jamaica but I had not seen it before. It made me feel so special and acknowledged, by every, single, staff member wherever and whenever they saw me on the property. I added to the experience in the past, and it now appears to be dead. I guess it gets exhausting for the staff to keep doing it.

Published on 14 Dec 2023

Sherron

family with young children

1.0

Bad

Expectations Shattered

I enjoyed the beach and the great service from Stacey-Ann. The facility was clean along with my room. I received outstanding service from some employees in Choicez, Martenio, O'Brien, and a few others who I cannot recall their names. These employees should be the role models and get the opportunity to train the unpleasant ones.

I did not appreciate the attitude from some of the staff. The older gentleman in the jerk hut was very hoggish and rude in the way he spoke to me , but when a white customer came to order, he was very polite and accommodating. Totally different attitude to the white man. I noticed that during the 5 days I was there, a lot of the staff had a different attitude towards me as a black person versus the nice polite behavior towards the white patrons. I paid quite a bit of money for my trip and I expected much better service. My husband and I have stayed at Zilara for many years, and we have never had any complaints and never any issues with staff. It was always an excitement to have breakfast at Choicez in the mornings. I was always surprised with the many tasty Jamaican dishes. This time around, I stayed at Ziva. The food at Choicez was super disappointing, not many tasty Jamaican dishes due to the fact that Southern dishes like grits and Indian dishes were added to the menu. My family and I paid good money to go to Jamaica to enjoy the many different foods and enjoy the authenticity of the culture. I felt as if I was in America/India. The few Janaican dishes I had, like the callaloo, which was there every day and very salty, the steam cabbage every day, the ackee and salt fish taste horrible, my utmost favourites dumplings and festivals taste as though it was first timers made them, hard and no taste. The short cook making ommlettes, his body language, and attitude displayed he did not want to be there, but it's his bread and butter, so no choice . The entertainment was very disappointing. I expected to see local s performing and show casing the Jamaican culture. I expected to hear a lot more Reggae, at one point, I thought I was home in Canada, but it was the wonderful warm temperature that I realized I was in Jamaica. People go to Jamaica to get everything Jamaican, and that was certainly not present.

(Read More)

Published on 05 Dec 2023

Location & Nearby Places

72.5 Km from city center

Rose Hall Road - Show on map

8 Nearby Attractions

Ras Natango Gallery and Garden

12.9 km

Seven Mile Beach

59.3 km

Nine Miles

63.1 km

Negril Cliffs

63.9 km

Waterfalls

73.8 km

Dolphin's Cove

74.3 km

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Wifi

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Children's playground

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Hyatt Ziva Rose Hall - All Inclusive

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Guest Ratings For This Property

Reviewers Mention About Hyatt Ziva Rose Hall - All Inclusive

Guest Reviews

Sean

Superb

Superb

Omar

Superb

Great property and food,

Anthony

Superb

Superb

Venkat

Superb

Superb

Shenia

Pleasant

Quality of food has gotten even better, experience down a bit - for me.

Graham

Superb

Superb

Danny

Pleasant

Pleasant

Sherron

Bad

Expectations Shattered

Emily

Superb

Overall we really enjoyed our stay and we had a great time. Very relaxing.

Athony

Exceptional

Birthday celebration. Everything was exceptional

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