Mercure Nottingham City Centre Hotel, Derby

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All Facilities for Mercure Nottingham City Centre Hotel

Category	Facilities
Activities	Happy hour.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Room Amenities	Air conditioning, Safety deposit box, Heating.
Food & Drink	Fruits, Wine/champagne, Breakfast in the room, Special diet menus (on request), Snack bar, Kid meals, Packed lunches, Room service, Restaurant, Bar, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Dry cleaning, Trouser press, Ironing service, Daily housekeeping, Laundry.
Services & Extras	Key access, Key card access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Reception services	Tour desk, Express check-in/check-out, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Currency exchange, Invoice provided.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Mobile app for room service, Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
General	Parking, WiFi available in all areas.
Pool and wellness	Fitness centre, Fitness.
Transport	Street parking, Bicycle rental.

Guest Ratings For This Property

7.5

Based on 3835 Reviews

100% verified reviews

Comfort

8.0

Cleanliness

7.9

Value For Money

7.5

Facilities

7.7

Reviewers Mention About Mercure Nottingham City Centre Hotel

The Mercure Nottingham City Centre Hotel receives positive reviews for welcoming staff, great breakfast, and spacious rooms. Some guests note the expected creaks and wobbles in the old building but a (Read More)ppreciate the complimentary earplugs provided. A recurring guest mentions special treatment for their anniversary stay. The location is praised, rooms are clean and well-equipped, with a good breakfast selection. Some minor issues include a non-functioning lift, cold plates for hot food, and bulbs out in the room. Overall, guests are pleased with their stay and would consider returning.

Guest Reviews

Rebecca

young couple

7.0

Good

Great location but probably best for a night out and not a sleep away from kids.

Great location!

It was very noisy and we found it difficult to sleep. The stairs are particularly noisy with people coming up and down throughout the night. Although they did provide ear buds I find it difficult to sleep in them.

Published on 04 Jan 2024

Griffiths

family with young children

6.0

Pleasant

Disappointed stay

Breakfast was lovely as was the young man who seated us

The first room I had was on the 4th floor but up another half flight (lift broken) I was told they'd looked to move us but couldn't (not a problem) when I entered the room it smelt like smoke, the paint had been chipped off in several places on several walls. The floor was dirty, the headboard was dusty and hair on all 4 pillows! The bathroom was clean but the toilet flush was broken and you were sat on the toilet with the hand basin like a desk! Literally tucking legs under the sink. I'm only 5"4 so I feel sorry for anybody with long legs. I rang to complain about the room and was instantly given another on the 2nd floor suggesting other rooms were available. No offer to help us move so I walked down the 4/5 flights of stairs with a suitcase to collect another key card. The 2nd room was like a sauna!! I'm assuming it had just been serviced and that's why it was very humid from the shower. Thankfully Aircon was available to simmer the heating. Room was cleaninish, no water provided and only one large towel. By this time though we needed to leave for our evening plans. The young man on the host stand at breakfast was very polite and sorted our cooked breakfast and hot drinks proficiently. The cooked food was tasty but larger plates would have made eating it easier as opposed to what appeared to be large side plates. We have stayed in this hotel multiple times over the past 5 years and this is the first time we've encountered problems. I am disappointed and unfortunately will look at other hotels in the area next time we stay in Nottingham.

(Read More)

Published on 04 Jan 2024

Lydia

young couple

10.0

Exceptional

We'd stay again. Perfect all round experience

The location was amazing to the centre, literally a 3 minute walk to the Christmas market! Right around the corner from the multistorey car park. The hotel had so much character and was so qwerky. There was noise at night from outside but didn't bother us as it's expected.

The 'extras' could have been finished a little better, so we only had 1 robe, didn't have slippers like we were told, the mirror in bathroom didn't work. It wasn't an issue for us though. It would have just been nice to have what was advertised.

Published on 04 Jan 2024

Mike

family with young children

5.0

Passable

No as good as I expected

Small room, Bare plater board in the stairs

Published on 04 Jan 2024

Ajit

review category business travellers

1.0

Bad

Do not stay it is terrible

Nothing

Staff rood and aggressive Rooms and communal areas are filthy, it felt like a squatters house or crack den The lift doesnt work so 4 flights of stairs with no help People screaming arguing and shouting all night

Published on 04 Jan 2024