Strong Warning: Avoid ROAD TO TRIPS
1
/5
(Written on 18 Jan, 2024)
My recent experience with this travel agency has been nothing short of a nightmare, and I feel compelled to share my ordeal to protect others from making the same mistake.
To begin with, the water (Read More)sports activity promised in Goa turned out to be in Malvan, a blatant contradiction to the information provided during the booking process. What's worse, the agency's excuse about Goa beaches being closed due to the monsoon was proven false, as we found them fully operational upon arrival. Such deceptive practices are inexcusable.
My booking was managed by Ms. Ritika, and her dismissive response to my concerns was not only unprofessional but also indicative of a careless attitude towards customer satisfaction. She even admitted that similar issues had been experienced by other clients – a red flag that cannot be ignored.
The sightseeing arrangements were substandard, with the agency reneging on its promise of a private cab and instead providing only two seats in a bus. Considering the hefty Rs. 30,000 charged for the trip, this is unacceptable and a clear indication of the agency's lack of integrity.
Even the return flight, arranged by the agency, was a disaster. Seats were allocated separately instead of adjacent, causing unnecessary discomfort. To top it off, a staff member named Ms. Soni displayed shocking unprofessionalism by shouting at both me and my wife. This kind of behavior is beyond unacceptable and reflects poorly on the agency's commitment to customer service.
In light of these experiences, I strongly advise against choosing this travel agency for any future trips. The deception, unprofessionalism, and overall lack of concern for customer satisfaction make it clear that there are far better options out there. Save yourself the trouble and disappointment – steer clear of this agency!