Horrific
(Written on 05 Aug, 2024)
One of the worst experiences in Goa till date at Stonewood Resort, Vagator!! Here are the highlights of my stay.
Booked a party room for my 10 yr old kid and myself. Got the booking done through U (Read More)nicorn Holidays, and had no idea what a party room means, and no one, including the agent told me before the booking or during check in that there will be ear blasting music from early evening till breakfast time!!!
Pointers:
1. Kutcha approach road: Access road to the resort is non existent, i.e. there is no pucca road leading to the resort, and one has to wade through muddy water mixed with cow dung to enter the resort.
2. Location: Not identified by the GPS. One can go in circles in the area and not locate the place at all, tiny sign board of the resort, feels like a small hippie joint.
3. Check in: no ID checked during check in, when I checked in at midnight, and though there was loud music I assumed the music would stop in some time.
4. Kid Unfriendly: DO NOT TAKE KIDS TO THE PLACE, ITS A HIPPIE JOINT!!! They charge extra for kids per night and provide the most kid unfriendly environment. Kids should not be allowed in this resort at all, and before booking no warning was provided to me. Thankfully I had a friends home where my kid could stay safe.
5. Arrogant Staff: When I complained to the manager at 5:15 am about the loud music, his response was, the music will not stop no matter what, volume may be reduced a bit. They did reduce the volume a bit but by the time I reached my room, the volume was up again. So, I had to had to make a call to the police help line 112. The Goa Police did a fantastic job and the music stopped within 15 mins. That night I got to sleep between 6am and 9am.
6. Limited buffet breakfast options: sub standard breakfast quality and very limited options.
7. Bad quality Food in Restaurant: we had ordered some snacks in the evening, and everything was oily and sub standard.
8. Horrible management: When I requested the manager to refund my money for the second night so that I could move out, they started playing the blame game between the agent and their staff. No one tried to help me out to relocate to another quieter room or to offer any solutions to the grievances. All they had to say was, we have loud music and everyone is informed during booking and check in of rooms. Though none of our group of 8 people who booked in the resort were informed of the same at any point in time.
9. Hippie joint: Saturday night and early morning saw the inflow of many hippies enjoying the ear blasting music till 7am. Again another night of limited sleep. This time the music only stopped when another friend of mine made a police complaint?.