Seadust Cancun Family Resort - All Inclusive, Cancun

This property has been featured in "42 5 Star Resorts In Cancun ".

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parking

bar

food

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pool

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Luxury Suite One King Bed

Max 3 Adults

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This room provides a partial ocean view with a balcony, king size, bathroom with shower, mini-fridge, electronic safe deposit box, air-conditioning, 50�� flat screen television with cable service, telephone, hair dryer, iron and ironing board, 24 hours Room Service, Nonsmoking room.

Family Suite two double beds

Max 4 Adults

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The room provide an partial ocean view with a balcony, bathroom with shower, mini-fridge, electronic safe deposit box, air-conditioning, 50�� flat screen television with cable service, telephone, hair dryer, iron and ironing board, 24 hours Room Service, Non-smoking room.

Grand Luxe Suite with Jacuzzi One King Bed

Max 3 Adults

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This room provides partial ocean view with a balcony, king size bed, bathroom with shower, Jacuzzi inside the room, mini-bar, coffee machine, electronic safe deposit box, air-conditioning, 50�� flat screen television with cable service, telephone, hair dryer, iron and ironing board, 24 hours Room Service, Nonsmoking room.

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All Facilities for Seadust Cancun Family Resort - All Inclusive

Category	Facilities
Activities	Live music/performance, Tennis equipment, Live sport events (broadcast), Beach, Tennis court, Billiards, Water park, Mini golf, Golf course (within 3 km), Table tennis.
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Others	bar, pool, food, parking, wifi.
Miscellaneous	Family rooms, Facilities for disabled guests, Non-smoking rooms, Designated smoking area, Non-smoking throughout.
Safety features	Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Upper floors accessible by elevator, Entire unit wheelchair accessible.
Bathroom	Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Slippers, Sauna, Shower, Toilet, Bathrobe.
Room Amenities	Sofa bed, Air conditioning, Wardrobe or closet, Dressing room, Iron, Safety deposit box, Fan, Hot tub, Tile/marble floor, Ironing facilities.
Food & Drink	Restaurant, Minibar, Coffee machine, Outdoor furniture, Room service, Coffee house on site.
Safety & security	Smoke alarms, 24-hour security, Fire extinguishers.
Cleaning services	Ironing service, Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Towels.
Media & Technology	Cable channels, Flat-screen TV, Telephone.
Common areas	Sun terrace, Games room.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Concierge service, ATM/cash machine on site, 24-hour front desk, Tour desk, Luggage storage, Currency exchange.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
Entertainment and family services	Evening entertainment, Kids' outdoor play equipment, Karaoke, Kids' club, Children's playground, Indoor play area, Board games/puzzles, Entertainment staff, Babysitting/child services.
Pool and wellness	Sun umbrellas, Massage, Beachfront, Beauty Services, Spa/wellness packages, Spa lounge/relaxation area, Fitness/spa locker rooms, Private beach area, Public Bath, Water slide, Fitness centre, Fitness classes, Fitness, Spa facilities, Spa and wellness centre, Sun loungers or beach chairs.
Transport	Car hire.
Outdoor & View	Terrace, Sea view, Balcony.

Location & Nearby Places

Zona Hotelera (12.8 Km from city center)

Boulevard Kululcan Km 17 Lote 52 04

5 Nearby Attractions

El Rey Ruins

0.9 km

Playa Delfines

1.0 km

Playa Tortugas

8.9 km

Isla Mujeres

12.1 km

Chichen Itza

12.5 km

About This Property

Seadust Cancun is an all-inclusive family resort that combines the beauty of the Mexican Caribbean with food, drinks and fun activities for adults and children of all ages. Spend exciting days with your kids in our Treasure Island Water Park, explore our beach or swim in the waters of the Caribbean. Relax with a treatment in our spa or indulge with a beachside massage. After experiencing Cancun's famous sunset, our night spots are open for your amusement: 11 restaurants, 11 bars and a theater featuring live shows. For a memorable all-inclusive vacation, escape to Seadust Cancun Family Resort.

Guest Ratings For This Property

7.8

Based on 613 Reviews

100% verified reviews

Comfort

8.16

Cleanliness

8.08

Value For Money

7.56

Facilities

7.84

Guest Reviews

Emma

family with young children

5.0

Passable

My son adored this place but the food ruined it for me and my husband

I liked the pools and the water park for the kids. We got to the pool at around 9.30-10am every morning and had our pick of loungers. The location is amazing and has a lovely beach right in front. The staff were also lovely but some seemed a little unhappy in their work, but were friendly.

The food was bad, all the ingredients tasted low quality. We ordered room service one night and it was inedible. The buffet was pretty bad and Im not that fussy, just nothing tasted of much or was that fresh. The restaurants were slightly better and on the last day we found the tacos next to the water park which were really good. The queuing system for the buffet is bizzare, we waited in line for ages and then when we went in there were lots of free tables. The food would be my reason not to go back as I couldnt eat like that again.

Published on 31 Dec 2023

Jian

family with young children

8.0

Very good

Okay with lousy wifi and toilet

Buffet and several restaurants; beach access, ATM.

Restaurants are first come first serve; the toilet was backing up daily. Outside wifi by the pool and beach suck. Free drinks are basically sugary cocktails and beer

Published on 30 Dec 2023

Anibal

family with young children

8.0

Very good

Good enough

Beach

Pools

Published on 29 Dec 2023

Akshay

family with young children

4.0

Disappointing

Not worth the money

Food, Location.

Lack of Amenities in the room.

Published on 29 Dec 2023

Dana

family with young children

8.0

Very good

It was a nice place to stay, very clean and very helpful friendly staff

I loved thee entertainment and the activities for the kids

I didnt like the buffet much

Published on 28 Dec 2023

Gopinath

family with young children

10.0

Exceptional

Family especially had good time and felt safer

Excellent property

Nothing specific that I can quote

Published on 24 Dec 2023

Barbora

young couple

7.0

Good

The room wasnt clean when we arrived it was hairs in the bathroom and big puddle of water next to the window. The water in the whirlpool on the balcony was yellow, so if you want better room because of the whirlpool dont do it you wont use it anyway.Rooms are big but it feels old and not comfy.

Published on 08 Dec 2023

Nicole

family with young children

6.0

Pleasant

If I return, it would be for the pools.

Swimming pools

There was some racism and subtle discrimination. Me and my family walked into the cafe beside the buffet hall and was not greeted or offered a menu. A Caucasian family came in immediately afterwards and they were immediately greeted and handed a menu. I decided to walk to the counter and ask for a menu. He said he only had one and already gave it away. I later talked to the staff member about him not greeting us but greeting the family after us. I reminded him we are all humans. He appeared to be sorry for what he did but wasn't surprised. He appeared to be ashamed. About 5 minutes later, he brought over desert and was very apologetic. The kids were happy for the desert but I'm hoping he was genuine and didn't do it only out of fear of losing his job. As I respectfully told him, it's not OK to treat people differently because of the color of their skin. Facility and rooms were old. Old/ torn furniture in the room. It was great that room service came daily, on time and did a great job.

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Published on 05 Dec 2023

Melinda

young couple

3.0

Poor

Horrible Stay!!

Our view thats it.

The hotel was very hot and humid in the main areas, very uncomfortable to eat during the day, my room had a smell, and beds were hard and very, we did not sleep well at all.

Published on 27 Nov 2023

Natalia

young couple

7.0

Good

I would like to go back to this hotel, to this only room

We rested at this hotel at the end of November 2023 and faced the problem of noise in the room. One manager promised us to change the room for an additional fee to a quiet one with an ocean view, but, unfortunately, he cheated. When I, according to his established plan, came to the reception, in the morning (and we checked out of our current room, as he said, before 12:00), then he did not work at the reception, and another reception worker said that the room had already been booked by other guests. As a result, I asked to talk to another manager. This was Barbara Torres. She listened to this story very carefully. She sensed what had happened. It was very pleasant. And of course, she solved this seemingly unsolvable issue, a mistake made by the last manager.: as a result, we were given an excellent very nice, quiet room. I want to go back to this hotel and only now to this room. We are very grateful to Barbara for her professionalism, high quality of the client-oriented process!

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Mistake of one manager

Published on 26 Nov 2023