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JW Marriott Cancun Resort & Spa

Zona Hotelera (0 kms from )
Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone

Ranked 37 out of 50

8.8
601 reviews

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About JW Marriott Cancun Resort & Spa

Located in the heart of Hotel Zone, JW Marriott Cancun offers a blissful escape with the stunning Caribbean beach right at its doorstep. Guests can explore the historical Mayan ruins, experience the (Read More)local nightlife and watch the sunrise over the Caribbean Sea. The resort offers a variety of upscale amenities, including multiple fine-dining restaurants, chic lounge bars, an infinity pool, beachfront Bali daybeds and a world-class Mayan-inspired spa, Sens-yah.

Room Types Available

Deluxe King Room with Balcony and Ocean View
  • Max 3 Adults
    •
  • 1 Photo available
    •

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    This spacious room with ocean views is equipped with a flat-screen TV with cable channels, a laptop safe and a mini bar.

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    Premium Deluxe King Room with Balcony and Ocean View
  • Max 3 Adults
    •
  • 1 Photo available
    •

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    This room features a private balcony with a view of the ocean.

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    Luxury Junior King Suite with Sofa Bed and Balcony
  • Max 4 Adults
    •

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    The JW Suites feature a living area and a private balcony with ocean and pool views. They come with luxury furnishings and amenities.

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    Deluxe King Room - Club Level
  • Max 3 Adults
    •
  • 1 Photo available
    •

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    This room offers a private concierge along with sea views and 4 private balconies. This room also gives guests access to the hotel's exclusive Club 91 Level. This offers specialized services and amenities such as access to the Lounge Club which offers complimentary hot buffet breakfast, midday snack, afternoon tea, hors d'oeuvres, dessert, late night snack and complimentary cocktails/non-alcoholic beverages.

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    One-Bedroom King Suite with Sofa Bed and Balcony
  • Max 4 Adults
    •

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    This elegant room with a 13 m� balcony has a separate dining room. The living room is separated from the bedroom by a privacy wall. The marble bathroom with a bath tub and shower also includes an illuminated make-up mirror, 2 bathrobes, slippers and a hairdryer.Other amenities include 24-hour room service, free bottled water, mini bar, wet bar, and 2 TVs.

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    One-Bedroom Larger Suite with Oceanfront
  • Max 4 Adults
    •

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    The spacious suite provides air conditioning, a minibar, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.

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    Presidential Suite - Club Level
  • Max 4 Adults
    •

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    This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchen is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as sea views. The unit offers 2 beds.

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    One-Bedroom Larger Suite - Club Level
  • Max 4 Adults
    •

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    This room gives guests access to the hotel's exclusive Club 91 Level. This offers specialized services and amenities such as access to the Lounge Club which offers: 5 daily food and beverage presentations at Club 91 Lounge.

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    One-Bedroom Suite with Balcony - Club Level
  • Max 4 Adults
    •

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    The spacious suite offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.

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    Deluxe Double Room with Balcony and Ocean View
  • Max 4 Adults
    •
  • 1 Photo available
    •

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    The spacious double room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.

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    Premium Deluxe Double Room with Balcony and Ocean View
  • Max 4 Adults
    •
  • 1 Photo available
    •

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    View Deal
    The spacious double room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.

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    Deluxe Room with Balcony - Club Level
  • Max 4 Adults
    •
  • 1 Photo available
    •

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    View Deal
    This room gives guests access to the hotel's exclusive Club 91 Level. This offers specialized services and amenities such as access to the Lounge Club which offers: 5 daily food and beverage presentations at Club 91 Lounge.

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    View All Rooms

    JW Marriott Cancun Resort & Spa is featured in

    Guest Ratings For This Property

    8.8
    Based on 601 Reviews
    100% verified reviews

    Comfort

    9.33

    Cleanliness

    9.34

    Value For Money

    8.22

    Facilities

    9.13

    Guest Reviews

    Yoselin
    group
    8.0
    Very good
    Nice option.
    Spa area is definitely a plus, very enjoyable. All staff were really kind. Location is great and the view from the room is really nice.
    There are not extra activities to do, besides the pool or jacuzzi.

    Published on 05 Jan 2024

    Riju
    family with young children
    9.0
    Superb
    Good high quality stay
    Really awesome location - wonderful beach front and indoor pools. Nice and spacious rooms!
    The front desk staff seemed disorganised - also had issues with my bill that they had to rectify. They had to have us switch rooms in middle of our stay so forced us to check-out for 6 hours unlike just making us switch rooms.. Lastly their coffee makers seem "smart" but not the most user friendly and were leaky and not good!

    Published on 03 Jan 2024

    Thomas
    family with young children
    1.0
    Bad
    The front desk staff was horrible
    Location

    Published on 30 Dec 2023

    Olivia
    with friends
    8.0
    Very good
    We had a great time and will not ever forget the beautiful view of the blue sea and hospitality of the staff.
    Beautiful hotel and stunning grounds. The staff were great. Very friendly, approachable and helpful. Breakfast was lovely. The beach and view was my favourite. Absolutely stunning. The location was fantastic and near all of the lovely restaurants and a walking distance from the shopping centres. There were a lot of shops nearby and a bus stop very close to the hotel. They gave us a $50 credit to our room each day which was very lovely of them. The pool area was really nice too and the complimentary hand massage was great!
    There wasnt any entertainment so there wasnt much to do in the actual hotel. I noticed there also wasnt any music in around the pool area so there wasnt much of a vibe in that sense. There were certain part of the beachfront and hotel that had some beach chairs where you had to pay quite a bit of money to use them for the day. I feel that if you are a hotel guest you should be able to use any of the chairs personally. The drinks soft drinks were sometimes quite flat. The hanging lights in our room didnt work and we also werent told the number for the front desk upon entry.

    Published on 28 Dec 2023

    John
    family with young children
    8.0
    Very good
    Great hotel and what you would expect from a JW Marriott hotel
    Rooms and gym facilities
    Lobby bar was a bit boring

    Published on 28 Dec 2023

    Jean
    solo traveller
    10.0
    Exceptional
    Excellent hotel but staff need training
    The overall comfort and location of the hotel. The fact it is right on the beach. The view from the room. Very efficient elevator. The sandwich shop is very convenient.
    Putting a 4000usd hold on the credit instead of charging the room upfront is awkward if not stupid, if not driven by lack of managerial judgement or training. Some of the helping staff want to do too much so they end up acting like clowns instead of helpful. A nice uniform can never replace a brain.

    Published on 23 Dec 2023

    Anonymous
    family with young children
    10.0
    Exceptional
    Loved the resort definitely worth the visit
    Customer service , facility and decor
    Shuttles should have been included in the price,

    Published on 19 Dec 2023

    Shawana
    group
    8.0
    Very good
    Pricing didn't match booking, they didn't want to honor @ checkin
    The staff customer service
    The info passed from staff member one minute then something different the next

    Published on 18 Dec 2023

    Eibhlin
    solo traveller
    10.0
    Exceptional
    Exceptional
    The hotel was beautiful, clean and had spectacular views from the rooms. Each and every staff member ensured that my stay was perfect in every way. Would highly recommend.

    Published on 11 Dec 2023

    Emma
    young couple
    7.0
    Good
    If it wasnt for the beech and the weather I would have left after day one!
    The property was very clean and in the areas where it has been renovated it was lovely!
    The building work by the adults pool was not good, there was dust in the adult pool that ruined one of my brackets and the noise was not relaxing. It should have been cleaned daily given the work and the impact. We had access to the club and thought this would be a lovely relaxing space to enjoy evening drink and some nibbles however some people and families use it as an all inclusive restaurant and as a result it can best be described as a a very loud canteen that is not enjoyable and therefore not worth the money. At the same time rules were broken, for example people where take armfuls of drinks out of the door with them several times a day which should be allowed and staff saw this and didnt stop them, yet when my husband entered on the last day with slippers as he hurt his foot, he was immediately tool they are not allowed in here and lectured about the footwear rule!!!!
    (Read More)

    Published on 02 Dec 2023

    Location & Nearby Places

    Zona Hotelera (11.7 Km from city center)

    Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone

    5 Nearby Attractions

    Playa Delfines

    3.2 km

    El Rey Ruins

    3.2 km

    Playa Tortugas

    7.0 km

    Chichen Itza

    10.8 km

    Isla Mujeres

    11.0 km

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    Top Facilities

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    All Facilities for JW Marriott Cancun Resort & Spa

    Category Facilities
    Activities Water sport facilities on site, Snorkelling, Beach, Tennis court, Diving.
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Safety features Hand sanitizer in guest accommodation and key areas, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities.
    Miscellaneous Non-smoking rooms, Non-smoking throughout, Facilities for disabled guests, Lift.
    Accessibility Upper floors accessible by elevator.
    Bathroom Private bathroom, Bath or shower, Toilet paper, Additional bathroom, Slippers, Additional toilet, Spa bath, Free toiletries, Hairdryer, Sauna, Bath, Shower, Toilet, Bathrobe.
    Room Amenities Sofa, Hypoallergenic, Sofa bed, Wardrobe or closet, Dressing room, Clothes rack, Seating Area, Iron, Safety deposit box, Tile/marble floor, Ironing facilities, Tumble dryer, Air conditioning, Desk, Carpeted.
    Food & Drink Wine/champagne, Breakfast in the room, Packed lunches, Coffee machine, Special diet menus (on request), Dining area, Room service, Restaurant, Minibar, Kitchen, Dining table, Tea/Coffee maker, Bar, Coffee house on site.
    Safety & security Smoke alarms, Carbon monoxide detector.
    Services Internet services, Free WiFi, WiFi.
    Cleaning services Dry cleaning, Ironing service, Laundry.
    Services & Extras Towels, Executive lounge access, Wake up service/Alarm clock, Alarm clock, Wake-up service.
    Media & Technology Satellite channels, Flat-screen TV, Telephone, Pay-per-view channels, Cable channels, TV, Radio.
    Common areas Sun terrace, Games room, Garden, Chapel/shrine.
    Food & drink safety Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services ATM/cash machine on site, Tour desk, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out, Currency exchange.
    General Parking, Private parking, Parking on site, Free parking.
    Physical distancing Physical distancing rules followed.
    Entertainment and family services Babysitting/child services.
    Pool and wellness Sun umbrellas, Outdoor pool (all year), Steam room, Massage, Kids' pool, Beachfront, Indoor pool (all year), Spa/wellness packages, Spa lounge/relaxation area, Swimming pool, Swimming Pool, Fitness centre, Fitness classes, Fitness, Spa facilities, Hammam, Foot bath, Outdoor pool, Hot tub/Jacuzzi, Private beach area, Spa and wellness centre, Indoor pool, Massage chair.
    Transport Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Airport pick up, Airport drop off.
    Outdoor & View Terrace, View, Sea view, Balcony.
    Shops Barber/beauty shop, Minimarket on site.

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