Hampton Inn & Suites - Richmond - Downtown, VA, Richmond

This Hampton Inn & Suites in Richmond - Downtown is praised for its convenient location within walking distance of shops and eateries. Guests enjoyed the delicious breakfast, top-notch service, and c (Read More)lean and comfortable rooms. However, one guest experienced a mix-up with their room but was assisted by an employee named Amy, who resolved the issue and provided excellent service. Another guest appreciated the helpfulness of a front desk agent named Molly and the great views of the city. Some reviews mentioned that the rooms were a bit dated and experienced plumbing issues.

Guest Reviews

Michele

young couple

5.0

Passable

Not what I expect from Hampton Inn, wont be returning

Location worked well for our needs. Didnt have time for breakfast so cant comment on that.

Hampton Inn lobby was closed. Upon prying the automatic doors open enough to squeeze in, we found a sign on the registration desk directing us to the Homewood Suites lobby (same building but separate entrance). Wouldve been nice to either know this in advance (email, text?) or be able to read the closed sign from outside the doors. Our room was in need of a refresh, just looked shabby overall. The air conditioning unit makes a jet engine sound every time it kicks on; hard to sleep through

Published on 30 Dec 2023

Erica

family with young children

4.0

Disappointing

The location

They changed my card when I had already paid. Had to wait for someone to come to the front so I had to call the front while standing for someone to come to the front

Published on 12 Dec 2023

Shannon

family with young children

4.0

Disappointing

I picked the hotel for the location and because I have had good experiences with Hampton Inns in the past.

The noise level on the 15th level kept me awake. People were being really loud at 2:30 in the morning. Elevators smelled like smoke. And the front desk staff weren't very friendly at all. They seemed bothered whenever I approached them and that was four times over three days.

Published on 11 Dec 2023

Miya

family with young children

4.0

Disappointing

My stay could have been better.

The property was nice the location was convenient as well.

Simone vomited in the elevator the night I checked in and when I told the receptionist at check in her response was oh well then after getting to my room the receptionist knocked on my door at 3am to ask me to come downstairs because my room wasnt paid for after I paid in advance and received my room keys and receipt. It was very annoying considering I knew the rim was already fully paid for and I even asked the front desk person if she needed my card for incidentals etc and she said no. I woke up in the morning to take my daughters downstairs for breakfast before their competition and we had to ride the same elevator with the vomit on it. It was still there the next day!!! Someone threw a sheet on top of it and it smelled horrible. No one wanted breakfast after that so we checked out immediately.

(Read More)

Published on 11 Dec 2023

Hua

family with young children

5.0

Passable

I would give it a much better rating if I only had to pay half of what I paid

Good location, walking distance to the conference center

Overpriced for the facilities and bad breakfasts

Published on 05 Dec 2023

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Wifi

Pets allowed

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Hampton Inn & Suites - Richmond - Downtown, VA

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Reviewers Mention About Hampton Inn & Suites - Richmond - Downtown, VA

Guest Reviews

Michele

Passable

Not what I expect from Hampton Inn, wont be returning

Erica

Disappointing

Disappointing

Shannon

Disappointing

Disappointing

Miya

Disappointing

My stay could have been better.

Hua

Passable

I would give it a much better rating if I only had to pay half of what I paid

Stephen

Very good

A little more expensive than we anticipated but was otherwise fine.

Shannon

Good

One night stay

Kathleen

Very good

It's nice hotel but not worth the price.

Anonymous

Very good

Great place to stay with convenient parking and great staff.

Urs-rainer

Very good

A bit pricey for what it was, not much service, but clean and nice room

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