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New Place

High Street, Shirrell Heath

Ranked 32 out of 50 best hotels in isle of wight

7.9
2456 reviews

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Room Types Available

Standard Double Room
  • Max 2 Adults
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  • 1 Photo available
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    Comfortable rooms situated in 4 Mews style bedroom blocks, located 100 yards from the main reception and Manor house.The bedrooms offer an en suite shower with complimentary toiletries, and a flat-screen TV. Pets are not allowed.

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    Family Room
  • Max 2 Adults
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  • 1 Photo available
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    Comfortable rooms situated in 4 Mews style bedroom blocks, located 100 yards from the main reception and Manor house. The bedrooms offer an en suite shower with complimentary toiletries, and a flat-screen TV. Pets are not allowed.

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    Twin Room
  • Max 2 Adults
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  • 1 Photo available
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    Comfortable rooms situated in 4 Mews style bedroom blocks, located 100 yards from the main reception and Manor house. The bedrooms offer an en suite shower with complimentary toiletries, and a flat-screen TV.

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    Superior Double Room
  • Max 2 Adults
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  • 1 Photo available
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    Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV, a coffee machine, a wardrobe as well as an inner courtyard view. The unit has 1 bed.

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    Double Room
  • Max 2 Adults
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  • 1 Photo available
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    Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The double room provides a wardrobe, a safe deposit box, an electric kettle, a carpeted floor and a flat-screen TV. The unit offers 1 bed.

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    Double Room - Disability Access
  • Max 2 Adults
    •
  • 2 Photos available
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    Providing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The double room provides a wardrobe, a safe deposit box, an electric kettle, a carpeted floor and a flat-screen TV. The unit offers 1 bed.

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    Suite
  • Max 2 Adults
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    This suite features a private entrance, air conditioning and electric kettle. Pets are not allowed.

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    New Place is featured in

    Guest Ratings For This Property

    7.9
    Based on 2456 Reviews
    100% verified reviews

    Comfort

    8.36

    Cleanliness

    8.35

    Value For Money

    7.89

    Facilities

    8.15

    Reviewers Mention About New Place

    A new entertainment venue with a user-friendly booking website but room for improvement in training. The cinema offers a comfortable experience with good facilities and a small bar/cafe. It hosts ent (Read More)ertaining shows like pantomimes, but some suggest updates to the environment. The venue is a popular choice for local arts events and clubs, though parking can be limited and expensive. Overall, it provides clean and tidy facilities for various activities.

    Guest Reviews

    Dee
    family with young children
    5.0
    Passable
    Passable
    The reindeer in the garden was a lovely festive touch. Bar staff very friendly and helpful.
    Appalling lack of handrails despite many steps in different places both in the garden and the main hotel. Bar prices for food and drink very expensive and it was extremely cold in there so hard to enjoy the meal.

    Published on 04 Jan 2024

    Bob
    young couple
    6.0
    Pleasant
    could be better
    Receptionist staff were very helpful and efficient.....and understanding The restaurant was excellent and the bar good Its a great location and the Lutyens main building is stunning
    The thermostatic valve was jammed open so the room was so hot we couldn't stay in it. We moved rooms and the next one the sink plug was stuck shut so the water would not drain So annoying that these things spoil an otherwise great stay. I have to commend the staff who responded to the faults quickly, they couldn't be fixed . It is these things that matter. We were tired after a long drive through the floods and the last thing you need is to have to move rooms and try to get things fixed. We have stayed here many times before and we will be back, I just hope its better next time.

    Published on 03 Jan 2024

    Tony
    young couple
    7.0
    Good
    More wedding venue than hotel
    Good spacious double room and plenty of space in the ensuite with good hot water.. very warm so much so I had to open the window! The breakfast spread is excellent and probably the best bit of the stay.. There is a small wooded walk which was handy for the dogs to have a comfort break...
    This is not really a hotel in my opinion, it is a wedding venue/function venue. Lots of groups of guests, slightly noisier than one would like especially in the evening. The staff although very polite are all very young and do not appear to be trained in hospitality which gives a bit of hap hazard feel to the stay. We ate in the bar on first night which was very expensive and basic, frozen chips, cold bacon etc, not what you expect at that cost. Dogs were allowed but my emails were ignored prior to our stay only to be hit with an extra 30 bill on arrival, but no justification for the cost... The potential for this place is huge but not somewhere I will stay again with loud wedding parties everyday..
    (Read More)

    Published on 03 Jan 2024

    Brian
    young couple
    6.0
    Pleasant
    Good stay great new year night, good dinner and breakfast. Helpful staff.
    The room was nice. Food was good
    The walk between the rooms and the main hotel was not good because of the rain. There was no cover. Also the hotel did not have a lounge area only in the bar.

    Published on 03 Jan 2024

    Janice
    with friends
    7.0
    Good
    Great New Years Eve and wedding venue
    Lovely wedding venue Nice staff
    Cold room as radiator off and didnt realise

    Published on 02 Jan 2024

    Dene
    young couple
    9.0
    Superb
    New year's eve
    An excellent location with a stunning main house. The layout of accommodation is easy to navigate. The staff were all very helpful and polite at all times. The main house felt great walking through like a Victorian manor house. We particularly liked the cooked English breakfast, and once again the staff made it run smoothly despite the rush of guests all arriving at once so we'll done to them. We would like to go back again and use more of the facilities available to guests. Highly recommended
    Only one thing, is the bar prices for some drinks were very expensive and we fully understand the rise in prices but did slightly grate a bit as we were at a wedding in an annexe not in main house. But nothing else to complain about.

    Published on 01 Jan 2024

    Liam
    young couple
    9.0
    Superb
    Lovely stay away
    The franklyn room was a excellent room to stay in and the staff and food was lovely
    Due to my partner having a big allergy i was told when i called up to look at the food menu online so we catered around the menu online to only be told its completely different at the hotel which was abit of a let down but still managed to caterer for her.

    Published on 01 Jan 2024

    Daniella
    solo traveller
    6.0
    Pleasant
    Wouldnt book this place again.
    The Manor House was very pleasant. I liked that the pool was open until 10pm. The bar staff were very helpful.
    Our room had a broken head board. It came away from the wall. When I reported it to the receptionist she said she would look into it. Further to them investigating it, I was told that it was tampered with and that a neighbour complained of banging! This infuriated me. Why on earth would I or my 7 year old son tamper with the bed? And the banging was three attempts to fix it back to the wall. I did not appreciate her accusations. They then offered us another room which I accepted, however they offered no assistance with moving our luggage and clothes etc. The other issue was that I was told I could not order bar snacks until 6pm because there was a wedding on. Im a paying visitor and had to wait to order food because of a wedding!!! The front doors rattled constantly with the wind.
    (Read More)

    Published on 31 Dec 2023

    Heidi
    young couple
    8.0
    Very good
    Very good
    we have stayed 4 times this year as we love the location the staff the food and facilities.
    room 81 so noisy right next to a exit door and all we had was the door banging so we didnt get a good sleep

    Published on 31 Dec 2023

    Liam
    young couple
    9.0
    Superb
    We give this 10 Hannahs and 10 Liams
    Superb value for money! Excellent food!
    Rooms could do with being a little bit bigger!

    Published on 30 Dec 2023

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    Top Facilities

    parking

    bar

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    All Facilities for New Place

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Activities Golf course (within 3 km).
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Family rooms, Facilities for disabled guests, Higher level toilet, Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Lower bathroom sink, Non-smoking throughout.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, First aid kit available.
    Accessibility Upper floors accessible by stairs only, Emergency cord in bathroom, Hearing accessible, Toilet with grab rails, Entire unit located on ground floor, Entire unit wheelchair accessible.
    Bathroom Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Sauna, Bath, Shower, Toilet.
    Room Amenities Sofa, Heated pool, Air conditioning, Wardrobe or closet, Desk, Private entrance, Carpeted, Seating Area, Iron, Safety deposit box, Fan, Interconnected room(s) available, Ironing facilities, Heating, Socket near the bed, Hardwood or parquet floors.
    Food & Drink Wine/champagne, Refrigerator, Electric kettle, Restaurant, Coffee machine, Special diet menus (on request), Kid meals, Outdoor furniture, Room service, Bar.
    Safety & security Smoke alarms, CCTV outside property, 24-hour security, Fire extinguishers, CCTV in common areas.
    Services Free WiFi, WiFi, Internet services.
    Cleaning services Dry cleaning, Daily housekeeping, Laundry.
    Services & Extras Towels, Wake up service/Alarm clock, Linen, Towels/sheets (extra fee), Key access.
    Media & Technology TV, Radio, Flat-screen TV, Telephone.
    Common areas Sun terrace, Garden, Picnic area.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Food can be delivered to guest accommodation.
    Reception services 24-hour front desk, Express check-in/check-out, Invoice provided, Luggage storage.
    General Parking, Private parking, Pets allowed, Free parking, Parking on site, WiFi available in all areas.
    Physical distancing Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
    Transport Accessible parking.
    Pool and wellness Indoor pool (all year), Fitness/spa locker rooms, Hot tub/Jacuzzi, Swimming pool, Swimming Pool, Fitness centre, Fitness, Indoor pool.
    Outdoor & View Terrace, View, Inner courtyard view.

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