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Paradisus Playa del Carmen

Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569

Ranked 32 out of 48 resorts in Playa del Carmen

8.1
131 reviews

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About Paradisus Playa del Carmen

Live in a paradise-like environment at Paradisus Playa del Carmen in the vicinity of nature. This beautiful property offers well-furnished and lavish rooms for your stay. The multiple on-site restaur (Read More)ants on the property specialise in serving delectable dishes. With an outdoor pool, the accommodation provides several other amenities, including a private beach area, a bar, an outdoor pool, a kids' pool, a kids' club, a fitness centre, a sauna, and a spa and wellness centre.

Room Types Available

Junior Suite Nature View
  • Max 3 Adults
    •

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    An open-plan space with a bedroom and a comfortable lounge with a sofa. Tropical-style furniture, state-of-the-art technology and endless stunning features. In addition to a private terrace overlooking the beautiful gardens.

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    Suite Nature View
  • Max 3 Adults
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    This luxury suite offers a private sun terrace, a separate living room with a sofa bed and a kitchenette with a dining area. The modern bathroom features a sensory tub and a rain shower.Maximum occupancy for this room is 2 adults & 2 children (up to 12 years old)

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    Family Concierge Junior Suite Nature View
  • Max 3 Adults
    •
  • 2 Photos available
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    Enjoy the caress of the Caribbean breeze on your terrace as you gaze out over the lush gardens. The perfect spot to enjoy Family Concierge exclusive perks.

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    Master Suite Nature View
  • Max 3 Adults
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    Spend the day catching some rays and recharging your batteries in your terrace hot tub on your terrace with incredible views.

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    Two Bedroom - Master Suite
  • Max 6 Adults
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    Comfort and luxury in a very spacious suite with king bed. It has a dining room, a living room with two sofas, one of which is a sofa bed and two bedrooms. In addition to two terraces with a whirlpool bathtub and views of the exotic resort gardens.

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    Family Concierge Suite Nature View
  • Max 3 Adults
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  • 2 Photos available
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    Family concierge perks A beach side oasis designed to make you feel extra special. The thoughtful decor makes this suite an ideal haven for relaxation. It boasts a lounge with sofa bed, a bedroom, and a private terrace with hot tub.

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    Family Concierge Suite SwimUp
  • Max 3 Adults
    •
  • 2 Photos available
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    Unique perks such as direct pool access from the terrace of your suite, where you will also find a whirlpool bathtub. A bedroom and a lounge with a sofa-bed complete this haven of privacy. All this plus all the comforts of Family concierge premium services.

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    Family Concierge Master Suite Nature View
  • Max 3 Adults
    •
  • 2 Photos available
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    This This Family concierge suite redefines the concept of luxury, with all the space and comfort you could possibly dream of. Enjoy exclusive VIP areas and a private terrace with hot tub.

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    Family Concierge Master Suite SwimUp
  • Max 3 Adults
    •
  • 2 Photos available
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    Step off your terrace straight into a sparkling pool, one of many VIP Family concierge perks. waiting for you when you book this suite. A room comprising several spaces: a living room with two sofas, including a sofa bed, a dining room and a bedroom. All this plus a private terrace with hot tub.

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    Roulette Room Playa del Carmen or La Perla
  • Max 3 Adults
    •

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    Enjoy a dream stay at the Paradisus Playa del Carmen or Paradisus La Perla (subject to availability). A Junior Suite with a terrace with views of the garden. Ideal for guests wishing to soak up the Caribbean vibe. Suite for adults aged 18+.

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    Family Concierge Junior Suite SwimUp
  • Max 3 Adults
    •
  • 2 Photos available
    •

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    An elegant suite with direct pool access from the terrace, equipped with all the most exclusive benefits of Family Concierge. Get ready to enjoy our most premium-quality experience.

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    Paradisus Playa del Carmen is featured in

    Guest Ratings For This Property

    8.1
    Based on 131 Reviews
    100% verified reviews

    Comfort

    8.9

    Cleanliness

    8.92

    Value For Money

    7.87

    Facilities

    8.46

    Guest Reviews

    Eden
    review category business travellers
    4.0
    Disappointing
    Disappointing
    It was a normal stay.

    Published on 21 Dec 2023

    Christina
    family with young children
    6.0
    Pleasant
    It fell far short of our other Paradisus experiences
    It has a lot for children with the splash park & kids pool
    Massive size made getting around difficult, toilet clogged constantly, no coffee in room, restaurant reservation process outdated & filled with errors, buffet food subpar.

    Published on 22 Nov 2023

    Luz
    group
    10.0
    Exceptional
    My first and best experience in an all inclusive
    First time in an All Inclusive. In my next All Inclusive, it will be very difficult to improve the experience! I loved Paradisus! Everything was perfect!!

    Published on 03 Nov 2023

    Yelizaveta
    family with young children
    6.0
    Pleasant
    Would not return. Definitely no value for the money
    Pools , beach , room
    Food is absolutely terrible. Even the basics like juice , bread , butter was simply inedible. Seemed like they use the Cheapest ingredients possible. A huge disappointment of the trip. Staff very disorganized.

    Published on 23 Sep 2023

    Mirella
    family with young children
    10.0
    Exceptional
    Exceptional
    I love all of this hotel

    Published on 31 Aug 2023

    Mark
    family with young children
    8.0
    Very good
    Very good
    Nice layout. Lots of restaurants. Raul the concierge was very helpful and made our stay very comfortable. Swim up Suite was amazing. The swim up bar was awesome. The Teppanyaki restaurant was very fun and food was great. Excellent food and service in Capella.
    The property needs to be maintained a little better. Repair work done on walls. 24 hour coffee bar was not open at 6:30 am so we couldnt get coffee before an excursion. Room service food was not very good. The steakhouse was closed.

    Published on 05 Aug 2023

    Artem
    review category business travellers
    5.0
    Passable
    all for show but no substance in service
    security is top notch. safety feeling as well

    Published on 27 Jul 2023

    Beatrice
    young couple
    10.0
    Exceptional
    Lovely
    All that I loved it and I will come again
    N/a

    Published on 14 Jul 2023

    Wenjing
    family with young children
    9.0
    Superb
    most of the staff were great, attentive and friendly. the facilities were great, we loved the pools and the beach. they
    the property was beautifully designed and decorated. the family vs adults only lay out is genius.
    the rooms could have been better designed. the toilet door is a glass door with no lock, and there is huge glass window between the bedroom and the bathroom. as a result, there is ZERO privacy for using the bathroom.

    Published on 13 Jun 2023

    Daniela
    family with young children
    10.0
    Exceptional
    Wonderful stay as usual!
    This is our third time staying in Paradisus and although this was the shortest stay (one night) it was amazing as always! Food was great, the Nespresso hut is a great addition, the Kids waterpark is a hit as usual, and the staff is wonderful. Shout out to Pablo who was very attentive and kind, the buffet staff was more than accommodating and the girls at the Kids Club are now my daughter's favorite group of people!
    From our last stay we did notice the rooms are in desperate need of some love. Paint was peeling in some of the walls, etc. Nothing major but worth checking out. Also, despite having the Melia app, we were never able to order room service which was a bit frustrating. Nothing crazy but worth noting!

    Published on 19 Apr 2023

    Location & Nearby Places

    2.8 Km from city center

    Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569

    4 Nearby Attractions

    Explore the Mayan ruins

    3.0 km

    Visit a Cenote

    3.6 km

    Beach Time

    5.4 km

    Eco-parks

    10.1 km

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    Top Facilities

    parking

    bar

    See All Facilities

    All Facilities for Paradisus Playa del Carmen - Riviera Maya - All Inclusive

    Category Facilities
    Activities Water sport facilities on site, Windsurfing, Beach, Water park, Snorkelling, Golf course (within 3 km), Diving.
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Cleanliness & disinfecting Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Family rooms, Facilities for disabled guests, Non-smoking rooms, Lift, Designated smoking area.
    Safety features Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
    Accessibility Upper floors accessible by elevator.
    Bathroom Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Slippers, Sauna, Bath, Shower, Toilet, Bathrobe.
    Room Amenities Sofa, Tumble dryer, Sofa bed, Air conditioning, Wardrobe or closet, Clothes rack, Iron, Safety deposit box, Private pool, Ironing facilities, Socket near the bed.
    Food & Drink Snack bar, Restaurant, Minibar, Kid-friendly buffet, Dining area, Outdoor furniture, Room service, Tea/Coffee maker, Bar, Coffee house on site.
    Safety & security Smoke alarms, Security alarm, 24-hour security, Fire extinguishers.
    Services Free WiFi, WiFi, Internet services.
    Cleaning services Ironing service, Dry cleaning, Daily housekeeping, Laundry.
    Services & Extras Towels, Wake up service/Alarm clock, Linen, Alarm clock.
    Media & Technology Cable channels, TV, Laptop safe, Flat-screen TV, Telephone.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized.
    Common areas Games room, Garden.
    Reception services Concierge service, ATM/cash machine on site, 24-hour front desk, Tour desk, Luggage storage, Currency exchange.
    General Parking, Private parking, Free parking, Parking on site.
    Physical distancing Cashless payment available, Mobile app for room service.
    Entertainment and family services Evening entertainment, Kids' club, Indoor play area, Entertainment staff, Babysitting/child services.
    Pool and wellness Outdoor pool (all year), Massage, Kids' pool, Beauty Services, Light therapy, Outdoor pool, Manicure, Hair colouring, Body scrub, Waxing services, Fitness/spa locker rooms, Yoga classes, Hair treatments, Swimming pool, Private beach area, Public Bath, Hair cut, Make up services, Body wrap, Water slide, Swimming Pool, Fitness centre, Fitness classes, Body treatments, Fitness, Facial treatments, Spa facilities, Hair styling, Pedicure, Spa and wellness centre, Sun loungers or beach chairs.
    Transport Accessible parking, Car hire, Shuttle service (additional charge), Shuttle service.
    Outdoor & View Pool view, View, Garden view.
    Shops Barber/beauty shop.

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