Resort

Crown Paradise Club Cancun - All Inclusive

Boulevard Kukulcan Km 18.5
7.6
(1305 reviews)

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This property has been featured in "50 Resorts In Cancun ".

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Crown Club Room - Two Adults

  • Max 2 Adults
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    This room features a king-sized bed, a satellite TV, ironing facilities, coffee maker, safety-deposit box and WiFi. The bathroom includes a shower and hairdryer. A balcony with ocean views is also available.This adults-only room includes:-free bottle of wine-welcome fruit basket and flower arrangement-2-person hot tub-Crown Club access with full American breakfast

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    King or Double Room with Ocean View

  • Max 2 Adults
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    This room features a king-sized bed or 2 double beds, a satellite TV, ironing facilities, coffee maker, safety-deposit box and WiFi. The bathroom includes a shower and hairdryer. A balcony with ocean views is also available.

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    King or Double Room with Ocean View (2 Adults + 3 Children)

  • Max 2 Adults
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    This room features a king-sized bed or 2 double beds, a satellite TV, ironing facilities, coffee maker, safety-deposit box and WiFi. The bathroom includes a shower and hairdryer. A balcony with ocean views is also available.

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    King or Double Room with Ocean View (3 Adults + 1 Child)

  • Max 3 Adults
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    This room features a king-sized bed or 2 double beds, a satellite TV, ironing facilities, coffee maker, safety-deposit box and WiFi. The bathroom includes a shower and hairdryer. A balcony with ocean views is also available.

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    Standad Ocean View (2 Adults + 2 Child )

  • Max 2 Adults
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    This double room features a balcony, iPod dock and minibar.Children ages must be specified.

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    Deluxe Double Room (2 Adults + 1 Child)

  • Max 2 Adults
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    The spacious double room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.

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    Double Room with Two Double Beds

  • Max 3 Adults
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    The spacious twin room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 2 beds.

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    Standard Family Room

  • Max 2 Adults
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    This family room offers air conditioning and a flat-screen TV. The unit offers 2 beds.

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    All Facilities for Crown Paradise Club Cancun - All Inclusive

    Category Facilities
    Activities Live music/performance, Aerobics, Windsurfing, Tennis equipment, Live sport events (broadcast), Beach, Tennis court, Billiards, Fishing, Water park, Themed dinner nights, Mini golf, Snorkelling, Golf course (within 3 km), Table tennis, Diving.
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Others bar, pool, food, parking, wifi.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Family rooms, Facilities for disabled guests, Non-smoking rooms, Lift, Designated smoking area, Non-smoking throughout.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests, First aid kit available.
    Accessibility Upper floors accessible by elevator.
    Bathroom Private bathroom, Bath or shower, Spa bath, Free toiletries, Toilet paper, Hairdryer, Slippers, Bath, Shower, Toilet, Bathrobe.
    Room Amenities Air conditioning, Wardrobe or closet, Desk, Iron, Safety deposit box, Fan, Hot tub, Tile/marble floor, Ironing facilities, Socket near the bed.
    Food & Drink Restaurant, Minibar, Kid-friendly buffet, Coffee machine, Kid meals, Outdoor furniture, Room service.
    Safety & security Security alarm, 24-hour security.
    Cleaning services Ironing service, Daily housekeeping, Laundry.
    Media & Technology CD player, Cable channels, iPod dock, TV, Radio, Laptop safe, Flat-screen TV, Telephone.
    Services & Extras Towels, Wake up service/Alarm clock, Linen, Alarm clock, Wake-up service, Executive lounge access.
    Common areas Sun terrace, Games room, Garden, Shared lounge/TV area.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services Concierge service, ATM/cash machine on site, 24-hour front desk, Invoice provided, Tour desk, Luggage storage, Currency exchange.
    Physical distancing Cashless payment available, Mobile app for room service, Physical distancing rules followed.
    Entertainment and family services Evening entertainment, Kids' outdoor play equipment, Karaoke, Kids' club, Nightclub/DJ, Children's playground, Indoor play area, Board games/puzzles, Entertainment staff, Babysitting/child services.
    Pool and wellness Sun umbrellas, Massage, Beachfront, Beauty Services, Spa/wellness packages, Manicure, Hair colouring, Spa lounge/relaxation area, Fitness/spa locker rooms, Yoga classes, Hair treatments, Public Bath, Hair cut, Make up services, Water slide, Fitness centre, Couples massage, Body treatments, Fitness, Facial treatments, Spa facilities, Hair styling, Head massage, Pedicure, Spa and wellness centre, Full body massage, Massage chair, Hand massage, Sun loungers or beach chairs.
    Outdoor & View Pool view, Terrace, View, Sea view, Balcony.
    Shops Minimarket on site.

    Location & Nearby Places

    Zona Hotelera (13.7 Km from city center)

    Boulevard Kukulcan Km 18.5

    5 Nearby Attractions

    El Rey Ruins

    0.5 km

    Playa Delfines

    0.5 km

    Playa Tortugas

    10.2 km

    Isla Mujeres

    13.2 km

    Chichen Itza

    13.7 km

    About This Property

    Located along the Caribbean Sea, this Cancun hotel is 3.5 km from Aqua World Marina. It features a water park with 8 water slides and The Spa offers hair and body treatments. Every spacious room offers balcony with beautiful ocean views and air conditioning. All rooms are brightly decorated and include a satellite TV, refrigerator and coffee maker. Guests can enjoy a poolside massage or relax in the hot tubs. A gym and 2 tennis courts are available for active guests. Crown Paradise Cancun offers free on-site activities, such as a mini-golf course and game room with billiards. A variety of cuisine is available at Club Cancun’s 7 restaurants, including Japanese specialties at Fujiyama and Italian dishes at La Piazza. Beer and cocktails are served at 6 bars, such as Club Caribe Pool Bar and Beach Bar.

    Guest Ratings For This Property

    7.6
    Based on 1305 Reviews
    100% verified reviews

    Comfort

    8.11

    Cleanliness

    8.06

    Value For Money

    7.58

    Facilities

    7.78

    Guest Reviews

    Aditya
    family with young children
    1.0
    Bad
    all about money making, still a good resort for kids
    Only good thing in our otherwise horrible stay here. This is an all inclusive resort, with ample activities to keep the kids busy. There are many activities to keep family engaged busy all day long. Kids paradise club is a specific area where kids can enjoy their own time under the supervision of staff and with/without the presence of parents. Activities all day, water slides etc keep them busy
    The reason which made our stay horrible here is the front desk Staff, particularly management is very rude. They don't have any listening ears to customers grievances. The front desk do their best and hearing and listening but the managers are extremely rude. It appeared what they all cared was only money making, charging extra wherever they see any opportunity. Its all business and money making especially at the most busiest time of year, when they don't care about a specific customer or so but are more concerned about the more number of people. All the resorts do well in most scenarios but its only the most specific or exception cases, where a resort would stand out based on how it deals and resolves customers concerns. For our scenario, managers were extremely impolite and made our stay bad. The manager kept giving same one liner with rude expressions and didn't try to resolve our concern, even when we tried talking through an agency. Out of three Elevators , only two would work atmost of the times. Water stopped at intermediate intervals while in use at the washrooms. Food was a good mix but after 2 days it looked all the same. No varieties or change to the menu. Same Mexican/international cuisine every day. Specific restaurants required reservation early in the morning at 8 am, but food was terrible, where we tried i.e. Italian and Mexican. Nothing exquisite about it at all. nowhere this is even a 4 start resort, I can only rate it 3 start due to the activities / opportunities it provided for kids.

    Published on 03 Jan 2024

    Evita
    family with young children
    7.0
    Good
    The amenities are great, otherwise over priced.
    The amenities were great!!
    The food was mediocre at best, the rooms are outdated. We stayed on the 4th floor and the wall by the elevator button had ants coming in and out of it our entire 8 day stay.

    Published on 03 Jan 2024

    Gabriel
    family with young children
    8.0
    Very good
    Very good
    Beautiful family place, many activities during the day. Night shows very poor
    Short staff, food regular. With same ingredients chef's can make better choices

    Published on 02 Jan 2024

    Cyrus
    young couple
    1.0
    Bad
    Horrendous
    It has a nice view of the ocean - but so do most hotels in Cancun
    I could hear the man snoring next door so loudly it felt like he was sleeping beside me in the same bed. The room was not properly cleaned. There were hairs on the table and in the sink - there was weird mould on the floor - the bathroom was so dirty we couldnt take a shower. Honestly absolutely shocked at the state of this hotel. The service was also not good - we were not offered any help with our luggage.

    Published on 01 Jan 2024

    Luz
    family with young children
    7.0
    Good
    Good
    Beach front
    Beds were really hard

    Published on 01 Jan 2024

    Sana
    family with young children
    3.0
    Poor
    We found that it didnt meat out expectations. We struggled food. Kids got bored quicky. Not everyone spoke English so i
    The view was lovely
    The room was very noisy Hotel food hygiene

    Published on 30 Dec 2023

    Abigail
    family with young children
    9.0
    Superb
    Great place, but food lets it down.
    Wonderful staff, helpful and fun. Clean rooms. Good entertainment.
    The food isn't good or consistent. In the specialist restaurants, the steak and fish were very watery. The Italian piazza restaurant was by far the best.

    Published on 29 Dec 2023

    Gabriela
    family with young children
    5.0
    Passable
    Passable
    I didnt like the buffet food and its imposible to reserve for the restaurants. They have a time frame, I tried at different times and it still said not available. I also feel that the place needs a little renovation its not a five star resort at all. Front desk customer service is horrible.

    Published on 28 Dec 2023

    Anonymous
    solo traveller
    1.0
    Bad
    Never going back there.
    Access to the beach, which is true for all hotels in the hotel zone.
    First off, Crown Paradise is not worth $500 a night indeed. Secondly, Booking.com is probably in bed with them as the rate of this resort is $200-$250 max per night during the peak season (Christmas and New Year), according to their own staff, locals, and manager. Evidently, Booking is running a scam to rip off people (Americans most likely.) No one ever picks up the call at the resort; I wonder if those numbers are even operational or if the staff was instructed to ignore the calls anyway. I was promised an Airport shuttle, and no one cared to show up. The food was terrible and repetitive, even at their so-called fine dining restaurants on-site. Last but not least, local drivers are goons who intimidate for more money and are very rude. I am never going back to Cancun/Mexico. Only god can save this beautiful country.

    Published on 28 Dec 2023

    Dolores
    family with young children
    8.0
    Very good
    Bathroom needs an update!
    We loved the friendliness of staff. Our housekeeping was great...room always cleaned,fresh towels and replenished the beverages daily. Loved the food at the Italien and Steakhouse restaurants. Disappointed about the food options on Seafood night at the Buffet...no shrimp,crab,lobster.
    The bathtub faucet was almost falling off!.There was a strong paint smell when entering the room as part of the tub was re painted. WE HAD NO RUNNING WATER IN OUR ROOM AFTER 6PM. HAD TO GO DOWN TO FRONT DESK TO GET IT TURNED ON. Did not like housekeeping coming 8 times to our room before 11 am check out time on our last day.

    Published on 28 Dec 2023

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