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About Andaz Mayakoba - a concept by Hyatt
Indulge in a luxurious other-worldly experience at Andaz Mayakoba, nestled close to Mayakoba Beach. Enjoy a leisurely experience in the well-furnished, serene rooms that give off a warm and inviting (Read More)feel. Boasting four on-site restaurants and two swimming pools, the accommodation also houses a bar, a beachfront, a private beach area, a fitness centre, a sauna, and a spa and wellness. The property also welcomes pets.
Featuring an open layout, flooded with natural light and featuring artisan d�cor. Local artworks adorn the walls, and decorative tiles outfit the floors. Each room and suite includes a balcony or terrace.Wi-Fi, local calls, bottled water and minibar with non-alcoholic beverages and snacks, replenished daily are offered.
Featuring an open layout, flooded with natural light and featuring artisan d�cor. Local artworks adorn the walls, and decorative tiles outfit the floors. Each room and suite includes a balcony or terrace.Wi-Fi, local calls, bottled water and minibar with non-alcoholic beverages and snacks, replenished daily are offered.
Featuring an open layout, flooded with natural light and featuring artisan d�cor. Local artworks adorn the walls, and decorative tiles outfit the floors. Each room and suite includes a balcony or terrace.Wi-Fi, local calls, bottled water and minibar with non-alcoholic beverages and snacks, replenished daily are offered.
Featuring an open layout, flooded with natural light and featuring artisan d�cor. Local artworks adorn the walls, and decorative tiles outfit the floors. Each room and suite includes a balcony or terrace.Wi-Fi, local calls, bottled water and minibar with non-alcoholic beverages and snacks, replenished daily are offered.
Featuring an open layout, flooded with natural light and featuring artisan d�cor. Local artworks adorn the walls, and decorative tiles outfit the floors. Each room and suite includes a balcony or terrace.Wi-Fi, local calls, bottled water and minibar with non-alcoholic beverages and snacks, replenished daily are offered.
Featuring an open layout, flooded with natural light and featuring artisan d�cor. Local artworks adorn the walls, and decorative tiles outfit the floors. Each room and suite includes a balcony or terrace.Wi-Fi, local calls, bottled water and minibar with non-alcoholic beverages and snacks, replenished daily are offered.
Featuring an open layout, flooded with natural light and featuring artisan d�cor. Local artworks adorn the walls, and decorative tiles outfit the floors. Each room and suite includes a balcony or terrace.Wi-Fi, local calls, bottled water and minibar with non-alcoholic beverages and snacks, replenished daily are offered.
Featuring an open layout, flooded with natural light and featuring artisan d�cor. Local artworks adorn the walls, and decorative tiles outfit the floors. Each room and suite includes a balcony or terrace.Wi-Fi, local calls, bottled water and minibar with non-alcoholic beverages and snacks, replenished daily are offered.
Featuring an open layout, flooded with natural light and featuring artisan d�cor. Local artworks adorn the walls, and decorative tiles outfit the floors. Each room and suite includes a balcony or terrace.Wi-Fi, local calls, bottled water and minibar with non-alcoholic beverages and snacks, replenished daily are offered.
Featuring an open layout, flooded with natural light and featuring artisan d�cor. Local artworks adorn the walls, and decorative tiles outfit the floors. Each room and suite includes a balcony or terrace.Wi-Fi, local calls, bottled water and minibar with non-alcoholic beverages and snacks, replenished daily are offered.
The private pool is the standout feature of this triple room. This air-conditioned triple room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit has 1 bed.
The spacious quadruple room features air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.
great breakfast buffet, albeit veryt pricey. Beatufil beach and super fun to ride down to the beach from our room which was located closer to the reception area. liked the water service on the beach and the great louge mattresses and towel service
very expensive and relatively small room with no real view. Could hear the freeway traffic at night. also could not get a reservation for the boat tour.
Published on 04 Jan 2024
Duncan
family with young children
8.0
Very good
Very good
Nice style
Sevice at restaurants
Published on 22 Nov 2023
Kristina
family with young children
5.0
Passable
Passable
The facilities in the hotel were great. The gym had a lot of equipment, the spa area was beautiful and the beach was extremely clean and well taken care of. We also really liked the onsite restaurant offering - especially Casa Amate was a fantastic culinary experience.
We had a cockroach in the room and had to wait quite some time for housekeeping to come and remove it. The staff was also not apologetic about it. The hotel also double charged me accidentally for the whole stay. I had to wait more than 1 week and multiple email conversations later to get it resolved as the hotel only identified the issue on their side after I sent them confirmations from my bank. I find this quite disappointing from a 5 star hotel at that price range.
Published on 22 Nov 2023
Andreas
young couple
7.0
Good
Good
Facilities, Beach, Staff
Price of food and beverages, charging 180 pesos for a beer that costs 20 in a OXXO is RIDICULOUS!!!!
Published on 06 Nov 2023
Emanuela
family with young children
7.0
Good
Ok
Nice place, lovely beach, very clean, staff generally helpful. However beach and pool staff very sloppy and not attentive.
Beach and pool staff sloppy and inattentive.
Food is nice but repetitive, if you are staying for two weeks or longer, youll get bored.
Published on 08 Oct 2023
Ursula
young couple
10.0
Exceptional
The Perfect Resort for a Peaceful Getaway!
This was an excellent hotel to stay in and perfect for the on site concert. It was a breeze to grab a golf cart to the concert and back again. No ques, no hassle, seamless and absolutely worth spending the night there. The staff are extremely professional, friendly and helpful. The hotel rooms have very comfortable beds, are spotlessly clean and have all the basic amenities you could need. You can easily walk or cycle around the property, and to fully enjoy the landscape in Mayakoba I highly recommend the boat tour. It's a wonderful way to see the whole resort. The beach club of Andaz is beautiful, with plenty loungers and towels. The beach front itself is excellent as they installed seaweed barriers, so you do not have any issues at this resort, just crystal clear waters to swim in. The breakfast buffet was great with lots to choose from and of course great service from the staff there. Overall we really enjoyed our stay here and as a local I hope to return again.
(Read More)
Nothing to fault at this hotel!
Published on 20 Sep 2023
Hernan
group
9.0
Superb
Superb
Everything was great
Published on 13 Aug 2023
Justin
group
10.0
Exceptional
I chose to return to Andaz Mayakoba to celebrate my 50th birthday and it was wonderful.
VIP treatment
Our amazing pool attendant Paco!
The ocean view studios are highly recommended.
Wonderful breakfast buffet.
One of the restaurants was closed during our stay but there are other options at Andaz and the other resorts in Mayakoba.
Published on 03 Aug 2023
Ilias
family with young children
10.0
Exceptional
Perfect resort
Andaz is the ideal family resort. Beach is great, pools are awesome, food is delicious, staff is outstanding
Restaurant prices are higher compared to the other properties inside mayakoba
Published on 03 Aug 2023
Raquel
family with young children
10.0
Exceptional
Best family vacation at gorgeous hotel
Everything! Its beautiful, modern, comfortable.
The service is top notch. Food was delicious.
Well be back soon!
All Facilities for Andaz Mayakoba - a concept by Hyatt
Category
Facilities
Activities
Water sport facilities on site, Live music/performance, Windsurfing, Tennis equipment, Cycling, Live sport events (broadcast), Happy hour, Snorkelling, Canoeing, Bike tours, Beach, Tennis court, Cooking class, Fishing, Walking tours, Archery, Golf course (within 3 km), Diving, Tour or class about local culture.
Business facilities
Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting
Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Safety features
Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Miscellaneous
Non-smoking rooms, Non-smoking throughout, Family rooms, Facilities for disabled guests, Higher level toilet, Wheelchair accessible, Designated smoking area, Pet bowls, Lower bathroom sink.
Wake up service/Alarm clock, Alarm clock, Key access.
Common areas
Sun terrace, Outdoor fireplace, Garden, Chapel/shrine.
Food & drink safety
Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
Reception services
Valet parking, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk.
Physical distancing
Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed.
General
Parking, Private parking, Parking on site, Pets allowed, Free parking, WiFi available in all areas.
Entertainment and family services
Kids' club, Indoor play area, Entertainment staff, Evening entertainment, Board games/puzzles, Babysitting/child services.
Pool and wellness
Sun umbrellas, Outdoor pool (all year), Steam room, Massage, Beachfront, Beauty Services, Pool with view, Spa/wellness packages, Body scrub, Spa lounge/relaxation area, Yoga classes, Swimming pool, Foot massage, Hair cut, Make up services, Body wrap, Swimming Pool, Fitness centre, Fitness classes, Fitness, Facial treatments, Spa facilities, Outdoor pool, Manicure, Personal trainer, Back massage, Waxing services, Fitness/spa locker rooms, Hair treatments, Private beach area, Couples massage, Neck massage, Body treatments, Head massage, Pedicure, Spa and wellness centre, Full body massage, Hand massage, Sun loungers or beach chairs.
Transport
Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Airport pick up, Accessible parking, Airport drop off.
Outdoor & View
Terrace, Lake view, View, Sea view, Balcony, Garden view.
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