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Hilton Richmond Hotel & Spa Short Pump

(1 kms from Short Pump Mall)
12042 West Broad Street - Show on map

Ranked 5 out of 41 best hotels in richmond

8.6
514 reviews

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Room Types Available

King Room
  • Max 2 Adults
    •
  • 1 Photo available
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    Provides a flat-screen LCD TV, iPod docking station, coffee maker and work desk.

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    Queen Room with Two Queen Beds
  • Max 4 Adults
    •
  • 2 Photos available
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    Provides a flat-screen LCD TV, iPod docking station, coffee maker and work desk.

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    Queen Room with Two Queen Beds and Bath Tub - Mobility and Hearing Access
  • Max 4 Adults
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  • 2 Photos available
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    This accessible room features a refrigerator, cable TV, and tea- and coffee-making facilities.

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    Superior King Room
  • Max 4 Adults
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  • 1 Photo available
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    The quadruple room offers air conditioning and a seating area. The unit offers 2 beds.

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    King Room - Hearing Access
  • Max 3 Adults
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  • 1 Photo available
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    The triple room offers air conditioning. The unit offers 1 bed.

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    Queen Room with Two Queen Beds and Roll-In Shower - Mobility and Hearing Access
  • Max 4 Adults
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  • 2 Photos available
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    The quadruple room features air conditioning. The unit has 2 beds.

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    King Parlor Suite - Non- Smoking
  • Max 2 Adults
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    The unit has 1 bed.

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    Junior King Suite - Non-Smoking
  • Max 4 Adults
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    The suite features air conditioning. The unit has 1 bed.

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    Superior King Room with Sofa Bed - Hearing Access
  • Max 4 Adults
    •
  • 2 Photos available
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    The quadruple room features air conditioning. The unit has 2 beds.

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    Hilton Richmond Hotel & Spa Short Pump is featured in

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    8.9
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    8.9
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    8.3
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    Guest Ratings For This Property

    8.6
    Based on 514 Reviews
    100% verified reviews

    Comfort

    9.0

    Cleanliness

    9.0

    Value For Money

    8.28

    Facilities

    8.86

    Reviewers Mention About Hilton Richmond Hotel & Spa Short Pump

    Review 1: The reviewer loves the hotel, as they were treated like family and their requests were promptly fulfilled. The rooms are always clean. Review 2: The hotel is wonderful with a perfect locat (Read More)ion, pleasant staff, and great food at the restaurant/bar. The reviewer plans to stay here again and is interested in trying the spa. Review 3: The rooms were nice and well-presented. The reviewer felt safe and found the location convenient for walking to the mall and restaurants. Review 4: The bar food was delicious, especially the burger, steak salad, and French 75 drink. The staff were polite and efficient. However, the gym, business center, and executive lounge were closed. Review 5: The rooms were clean and updated, and the hotel grounds were well-kept and renovated. The reviewer had a great stay but missed the free coffee offered at other Hilton hotels. Review 6: The hotel is awesome, with clean rooms, spacious beds, and excellent service. It is a great place for a staycation. However, the parking garage can be crowded during events, making it difficult for guests to find parking.

    Guest Reviews

    Lakisha
    review category business travellers
    10.0
    Exceptional
    It was a great value. Very convenient for my needs
    The location was great. The conference I attended was being held at the hotel.

    Published on 01 Dec 2023

    Lesley
    family with young children
    10.0
    Exceptional
    Exceptional
    Janice was the wonderful woman I would like to call out. She was the one that seated us for breakfast both mornings and she was extremely friendly, greeted us with a smile and was just all around great. True example of excellent customer service.

    Published on 20 Nov 2023

    Rebecca
    family with young children
    7.0
    Good
    Good
    The beds were super comfortable
    They had no food available they were out because of a big convention the weekend we came no french fries no wings no wine the next morning nothing was open couldn't even get coffee had to leave and go get breakfast down the street

    Published on 15 Nov 2023

    Jerry
    young couple
    6.0
    Pleasant
    Marriott might have been a better choice if there was one and the same location.
    Location, parking, and staff all positive experience
    Negative experience with hot water and water pressure. No USB PORTS in room. Direct TV was not the greatest. No dinning room service until 7:00 a.m. Shula Steak Restaurant was not good. The atmosphere is depressing. Coffee in room was not stocked.

    Published on 23 Oct 2023

    Rob
    solo traveller
    10.0
    Exceptional
    Great spot to work or play. I was catching up with an old visiting friend, just perfect!
    Everything you could ask for and walking distance to some shops.
    Little tricky to find using Google, but right in the middle of everything!

    Published on 10 Oct 2023

    Connie
    family with young children
    8.0
    Very good
    Very good
    Loved the property.
    It wouldve been ideal if the Starbucks within the hotel was open so we could grab coffee but it wasnt.

    Published on 04 Oct 2023

    Karen
    solo traveller
    10.0
    Exceptional
    Exceptional
    The breakfast was nice, but the buffet was a bit cold. Staff was great. I like having a bar/restaurant on site, and had dinner at the bar which was excellent
    I had to wait until 5PM for the bar to reopen for the evening, and would have liked to sit down there earlier in the afternoon

    Published on 29 Sep 2023

    Willie
    family with young children
    10.0
    Exceptional
    Best hotel stay ever
    Clean!!!
    Parking kinda sucked

    Published on 22 Sep 2023

    Elin
    solo traveller
    8.0
    Very good
    Very good
    Comfortable bed! The room was nice and clean. Friendly staff. I had a really great massage by Parker Loesch!
    There are no robes and no changing rooms with showers by the pool. This means that after you use the pool you have to get changed in the bathroom and then go up to your room and take a shower. For a spa hotel this was disappointing.

    Published on 06 Sep 2023

    Tammy
    young couple
    10.0
    Exceptional
    Best stay I have had in a while. Highly recommended!
    Everything was wonderful!
    The spa was booked up! That was the only issue.

    Published on 28 Aug 2023

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