Mercure Cardiff Holland House Hotel & Spa, Cardiff

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parking

bar

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Superior King Room

Max 2 Adults

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Features include a king-size bed, free Wi-Fi and a minibar with free soft drinks. An espresso machine, free newspaper and a bathrobe and slippers are also provided, as well as enhanced toiletries.

Superior Queen Room

Max 2 Adults

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The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.

Classic Triple Room

Max 3 Adults

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The triple room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The unit offers 3 beds.

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All Facilities for Mercure Cardiff Holland House Hotel & Spa

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Miscellaneous	Facilities for disabled guests, Non-smoking rooms, Lift, Designated smoking area, Non-smoking throughout.
Accessibility	Upper floors accessible by elevator, Entire unit wheelchair accessible.
Bathroom	Private bathroom, Bath or shower, Free toiletries, Toilet paper, Additional bathroom, Hairdryer, Sauna, Bath, Shower, Toilet, Additional toilet, Bathrobe.
Room Amenities	Sofa bed, Air conditioning, Wardrobe or closet, Desk, Seating Area, Carpeted, Iron, Safety deposit box, Ironing facilities, Heating, Socket near the bed, Pants press.
Food & Drink	Refrigerator, Electric kettle, Restaurant, Minibar, Breakfast in the room, Coffee machine, Kid meals, Room service, Tea/Coffee maker, Bar.
Safety & security	Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas.
Services	Free WiFi, WiFi, Internet services.
Cleaning services	Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Towels, Key card access, Wake-up service.
Media & Technology	TV, Radio, Telephone.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation.
Reception services	Concierge service, 24-hour front desk, Express check-in/check-out, Luggage storage.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General	Parking, Private parking, Pets allowed, Parking on site, WiFi available in all areas.
Pool and wellness	Hammam, Steam room, Massage, Indoor pool (all year), Spa/wellness packages, Spa lounge/relaxation area, Hot tub/Jacuzzi, Swimming pool, Swimming Pool, Fitness centre, Spa and wellness centre, Indoor pool.
Transport	Accessible parking, Parking garage.
Outdoor & View	City view, View.

Guest Ratings For This Property

7.7

Based on 6743 Reviews

100% verified reviews

Comfort

8.42

Cleanliness

8.39

Value For Money

7.63

Facilities

8.09

Reviewers Mention About Mercure Cardiff Holland House Hotel & Spa

Guests at Mercure Cardiff Holland House Hotel & Spa had a fantastic stay with friendly staff, clean rooms, great spa facilities, and excellent food. One guest was impressed with the spacious suite, w (Read More)hile another enjoyed a spa day but mentioned the pool area could have had more seating. The afternoon tea received mixed reviews, with some praising the warm scones but others feeling the cakes lacked a wow factor. Overall, the hotel was highly recommended for its value and service.

Guest Reviews

Muhammad

review category business travellers

10.0

Exceptional

Best hotel in Cardiff.

Reception staff were excellent and very welcoming. Went above and beyond. Excellence customer service. Highly recommend. Will be staying here regularly on my visits to Cardiff.

Published on 04 Jan 2024

Simon

young couple

10.0

Exceptional

Will come again

High quality all areas. Lovely clean room. Very spacious. Friendly helpful staff

Published on 04 Jan 2024

Gwenllian

with friends

10.0

Exceptional

Easy access and carpark. Quick check in and helpful service.

Published on 04 Jan 2024

Rhiann

young couple

10.0

Exceptional

We love staying here.

The rooms are lovely and a nice size.

Could do with robes in the rooms.

Published on 03 Jan 2024

Bruno

with friends

10.0

Exceptional

Really nice stay, lovely staff

Location, lovely staff

Published on 03 Jan 2024

David

group

9.0

Superb

Nice enough to be a little disappointed with only one night

The location was well placed for our needs as well as close to the city centre itself. The staff were all lovely. For the price we paid we felt like we got a good deal from our room and facilities.

Published on 03 Jan 2024

Bishop

young couple

6.0

Pleasant

- staff were friendly - bed was very comfortable and room was nice and clean - Leisure facilities were nice and its great that they are open to guests

- the phone in the room didn't work for room service, and when i called front desk they didn't answer - waited 10 mins at bar to be served, although there were staff who could see we were waiting and there was no queue - check in queue was long - the heating/ fan in the room was very loud - changing rooms for pool were very messy

Published on 03 Jan 2024