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Viceroy Riviera Maya - Luxury Resort

Riviera Maya Playa Xcalacoco Fracc 7

Ranked 34 out of 48 resorts in Playa del Carmen

9.1
82 reviews

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About Viceroy Riviera Maya - Luxury Resort

Viceroy Riviera Maya - Luxury Resort is nestled on the coast of Xcalacoco Beach lying close to Playa del Carmen Beach, surrounded by forest. This exquisite accommodation provides top-notch facilities (Read More), prioritising the guests' comfort and welcomes pets. With two on-site restaurants, the property also houses a bar, an outdoor pool, a fitness centre, a sauna, and a spa and wellness centre. The resort boasts a splendid beachfront, terrace, sun terrace, and jacuzzi, making it suitable for a relaxing getaway.

Room Types Available

Deluxe Villa
  • Max 3 Adults
    •

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    The spacious suite features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. Featuring a balcony, this suite also offers a wardrobe, a safe deposit box and a TV with cable channels. The unit has 1 bed.

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    Villa with Garden View
  • Max 3 Adults
    •
  • 1 Photo available
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    This villa offers exclusive butler service and a hammock.

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    Superior Villa
  • Max 3 Adults
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    This villa offers exclusive butler service, a hammock, and a terrace.

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    Villa
  • Max 3 Adults
    •

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    The spacious suite features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. This suite has a wardrobe, a safe deposit box, a TV with cable channels and a balcony. The unit has 2 beds.

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    One-Bedroom Villa
  • Max 3 Adults
    •

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    This air-conditioned villa has 1 King-sized bed with high quality linen and features a sun deck, coffee maker, and an iPod dock. Additionally, guests will find a private heated plunge pool and an outdoor rain shower with free luxury toiletries.

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    Villa with Private Pool
  • Max 3 Adults
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    Featuring free toiletries and bathrobes, this triple room includes a private bathroom with a hairdryer. The spacious triple room features air conditioning, a minibar, a wardrobe, a safe deposit box, as well as a TV with cable channels. The unit has 1 bed.

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    Villa - Beach Front
  • Max 3 Adults
    •

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    The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. Featuring a balcony, this suite also provides air conditioning, a minibar and a TV with cable channels. The unit offers 1 bed.

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    Villa with Sea View
  • Max 4 Adults
    •

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    The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. Featuring a balcony, this suite also provides air conditioning, a minibar and a TV with cable channels. The unit offers 1 bed.

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    Viceroy Riviera Maya - Luxury Resort is featured in

    Guest Ratings For This Property

    9.1
    Based on 82 Reviews
    100% verified reviews

    Comfort

    9.75

    Cleanliness

    9.54

    Value For Money

    8.02

    Facilities

    9.33

    Guest Reviews

    Hayley
    young couple
    10.0
    Exceptional
    Luxury
    Stunning villa

    Published on 17 Nov 2023

    Kirsten
    family with young children
    10.0
    Exceptional
    All of our needs were anticipated, and exceeded.
    The property was gorgeous. Very well maintained. The spa was stunning as was the gym. Our room was so calming and pretty. We had a really relaxing time.
    I cant think of anything

    Published on 30 Aug 2023

    Anonymous
    young couple
    9.0
    Superb
    Got to spend the best time there with my fianc
    Exclusivity!!! The Villa had everything we needed. We stayed in 3 out of 4 days. Room service menu was Amazing!! And the staff promptly responsive to our needs!!! I love it there. Will def return.
    MOSQUITOS!!!

    Published on 04 Jul 2023

    Mark
    review category business travellers
    7.0
    Good
    Great service but food wasn't 45 star quality
    The staff and location were great. Very disappointed in the food
    Food

    Published on 04 Apr 2023

    Lusy
    young couple
    10.0
    Exceptional
    most beautiful experimace thanks to the staff and everyone else in the facility!
    exceptional customer service!!!
    facility clean and staff most professional!!!

    Published on 06 Mar 2023

    Joshua
    young couple
    10.0
    Exceptional
    The perfect high-end romantic stay for couples
    This was our second stay, and it was even more amazing than the first. The rainforest vibe feels very private and secluded. The villas are very comfortable and well appointed. Our villa had a beautiful outdoor shower, private pool, plus a large bath inside, and the bed and furnishings were all very comfortable. The nature of the individual accommodations means theres never many guests around. The service is exceptional in every area. The food is excellent also. And theres almost never any children around! This is literally the only place we will ever stay on the whole east coast of the Mayan Peninsula.
    (Read More)
    At times the rave-style music from the neighbouring resort was obtrusive, but only during the day. But its difficult to escape that anywhere along this coast.

    Published on 16 Jan 2023

    Melanie
    solo traveller
    2.0
    Very poor
    Will never stay here again. poor service.
    small boutique feel. wonderful spa.
    poorly managed. my room was right next to the pool area during the same week as a large wedding. they should have required the wedding party to do a buy out. they took over the facility for more than half of my 5 night stay. the two day festivities were LOUD. Loud talking, loud music. The night of the wedding reception, the reception music was so loud I could not hear phone calls or even movies. And they ran late into the night so theres nothing you can do but suffer. I came to the viceroy for peace and to restore. It was anything but that. Yes. they gave me one night free but that was after going off on the night manager. They should have been falling over themselves to accommodate the guests that were suffering through the several days of someone elses wedding festivities. Also the hotel has 41 villas/suites. The wedding guests easily took over more than half.
    (Read More)

    Published on 30 Dec 2022

    Clive
    young couple
    9.0
    Superb
    A wonderful hotel which is let down by poor cooking and some totally untrained staff
    The location was excellent.
    Fried eggs were very badly cooked probably by someone with no cooking skills. The coffee was luke warm each day and very seldom was it served with sugar and sweeteners. The bread you serve is really appalling US supermarket type bread. I was told it was made on the premises. If this is so you need to employ someone who makes real bread. Why no fresh orange juice? Oranges out of season? I think it's the middle of the season in December.

    Published on 07 Dec 2022

    Ezgi
    young couple
    7.0
    Good
    Overall, it was still a good experince and we felt good about the place. We left with positive feelings.
    We have stayed 5 nights at the hotel for our honeymoon in the superior villa with the private pool. To start with, the welcoming staff was extremely nice and we loved the personal touch with handmade soaps and mezcal tasting ritual at the arrival. The villa was even bigger than expected, beds are comfortable. we had a very good spa experience; highly recommended. Loved the privacy and overall feeling of the place.
    Since the hotel has the jungle concept we were ready to have some visitors during the night just as our previous accomodation in Tulum; which was conceptially fine. However our experience in Viceroy was rather traumatic for me. At the first night, I woke up with some sort of scratching noise followed with a couple of animal footsteps and when I looked up, I saw a beaver rushing out of the roof. That was sleepless nights all the way for me. The hotel manager was very helpful and placed us in another villa for the night and promised to have the gaps in the roof filled by the morning however every night, hearing animals walking and making noises above us kept me sleepless as I was not sure if we will have another animal inside; again. Also as the insulation is the issue by the nature of the how villas were built, be ready for extremely loud music from another hotel or club nearby (not sure) until 2:30am on Saturday. The other days they stop by 9-10pm. Another unexpected feature from a luxury resort is the staff around the pool area. They are constantly next to you to ask you whether you would like something to eat or drink up to a point that becomes very disturbing. I have seen many comments about how attentive they are and how wonderful their service is so it may be a cultural thing for me to feel like this behaviour was more for being pushed for consuming rather than being taken care of. The hotel has a romantic setup with a calmimg atmosphere, I dont want someone constantly interrupting my space and time to ask what I would like to drink more.
    (Read More)

    Published on 28 Nov 2022

    David
    young couple
    7.0
    Good
    Overpriced for what you receive
    Just over 40 individual villas set in beautifully manicured gardens
    Luck of personal touch. Noisy air conditioning. People are switching villas around as too noisy. Luck of evening entertainment. None at all.

    Published on 20 Nov 2022

    Location & Nearby Places

    5.8 Km from city center

    Riviera Maya Playa Xcalacoco Fracc 7

    4 Nearby Attractions

    Explore the Mayan ruins

    5.9 km

    Visit a Cenote

    6.4 km

    Beach Time

    8.3 km

    Eco-parks

    12.9 km

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    Top Facilities

    parking

    bar

    See All Facilities

    All Facilities for Viceroy Riviera Maya, a Luxury Villa Resort

    Category Facilities
    Business facilities Meeting/banquet facilities.
    Activities Windsurfing, Beach, Cooking class, Fishing, Themed dinner nights, Snorkelling, Diving.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests, First aid kit available.
    Miscellaneous Facilities for disabled guests, Non-smoking rooms, Pet basket, Allergy-free room, Pet bowls.
    Bathroom Private bathroom, Free toiletries, Hairdryer, Sauna, Shower, Bathrobe.
    Room Amenities Air conditioning, Wardrobe or closet, Safety deposit box, Ironing facilities, Heating, Pants press.
    Food & Drink Wine/champagne, Snack bar, Restaurant, Minibar, Breakfast in the room, Fruits, Special diet menus (on request), Outdoor furniture, Room service, Bar.
    Safety & security Smoke alarms, 24-hour security, Fire extinguishers.
    Services Free WiFi, Wireless Internet, WiFi, Internet services.
    Cleaning services Ironing service, Dry cleaning, Trouser press, Laundry.
    Media & Technology CD player, Pay-per-view channels, Cable channels, TV, DVD player, Radio, Telephone.
    Services & Extras Key card access.
    Common areas Sun terrace.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation.
    Reception services Concierge service, Valet parking, 24-hour front desk, Tour desk, Private check-in/check-out, Currency exchange.
    General Parking, Private parking, Pets allowed, Parking on site, WiFi available in all areas.
    Physical distancing Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
    Pool and wellness Sun umbrellas, Outdoor pool (all year), Steam room, Massage, Foot bath, Beachfront, Beauty Services, Spa/wellness packages, Outdoor pool, Personal trainer, Spa lounge/relaxation area, Fitness/spa locker rooms, Yoga classes, Hot tub/Jacuzzi, Swimming pool, Swimming Pool, Fitness centre, Fitness classes, Fitness, Spa facilities, Spa and wellness centre, Sun loungers or beach chairs.
    Transport Car hire, Airport drop off, Shuttle service (additional charge), Shuttle service, Street parking, Airport shuttle, Airport shuttle (additional charge), Airport pick up.
    Outdoor & View Terrace, Balcony.

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