Ocean Maya Royale - Adults Only, Playa del Carmen, Mexico

About Ocean Maya Royale - Adults Only

Enjoy a leisurely vacation at Ocean Maya Royale - Adults Only, facing the beautiful views of the ocean. This modern accommodation offers well-furnished rooms with tasteful decor and warm colours, giving a cosy feel. The property also features five on-site restaurants, an outdoor pool, a bar, a fitness centre, a spa and wellness centre, and a private beach area. Guests can also enjoy themed dinner nights and tennis at the accommodation.

Top Facilities

parking

bar

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Deluxe Room

Max 3 Adults

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The spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.

Deluxe Room Sea View

Max 3 Adults

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The pool with a view is a top feature of this double room. The spacious double room features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.

Privilege Junior Suite

Max 2 Adults

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Guests at this suite will receive waiter services in the beach, welcome amenities, access to a special lounge-bar and access to use the private business centre.

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Location & Nearby Places

9.7 Km from city center

Carretera Federal Chetumal, Km 299

4 Nearby Attractions

Explore the Mayan ruins

9.8 km

Visit a Cenote

10.5 km

Beach Time

12.3 km

Eco-parks

16.9 km

All Facilities for Ocean Maya Royale Adults Only - All Inclusive

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Beach, Tennis court, Themed dinner nights, Movie nights, Snorkelling.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Adult only, Facilities for disabled guests, Non-smoking rooms, Designated smoking area.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Air purifiers, Process in place to check health of guests, First aid kit available.
Bathroom	Private bathroom, Bath or shower, Toilet paper, Hairdryer, Slippers, Sauna, Shower, Toilet, Additional toilet, Bathrobe.
Room Amenities	Sofa, Tumble dryer, Air conditioning, Wardrobe or closet, Desk, Private entrance, Seating Area, Mosquito net, Safety deposit box, Tile/marble floor, Ironing facilities.
Food & Drink	Snack bar, Restaurant, Minibar, Room service, Tea/Coffee maker, Bar, Coffee house on site.
Safety & security	Smoke alarms, CCTV outside property, 24-hour security, Fire extinguishers, CCTV in common areas.
Services	Free WiFi, WiFi, Internet services.
Cleaning services	Ironing service, Daily housekeeping, Laundry.
Services & Extras	Towels.
Media & Technology	Cable channels, TV, Flat-screen TV, Telephone.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation.
Common areas	Games room, Garden.
Reception services	Concierge service, ATM/cash machine on site, 24-hour front desk, Express check-in/check-out, Tour desk, Luggage storage, Currency exchange.
General	Parking, Free parking, Parking on site, WiFi available in all areas.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
Entertainment and family services	Evening entertainment, Entertainment staff.
Pool and wellness	Outdoor pool (all year), Massage, Beachfront, Spa/wellness packages, Outdoor pool, Spa lounge/relaxation area, Swimming pool, Private beach area, Swimming Pool, Fitness centre, Fitness, Spa facilities, Pool bar, Spa and wellness centre.
Transport	Accessible parking, Car hire.
Outdoor & View	Terrace, View, Sea view, Balcony, Garden view.
Shops	Barber/beauty shop.

Guest Ratings For This Property

8.5

Based on 433 Reviews

100% verified reviews

Comfort

9.17

Cleanliness

9.14

Value For Money

8.7

Facilities

8.83

Guest Reviews

Thierry

young couple

5.0

Passable

disapointing

Saturated cocktails with sugary fruit sirop... horrible cocktails. Restocking of minibar shambolic Friendly but totally inefficient staff (long waiting for everything, devil are in the details: wine bottle without glass,...)

Published on 29 Dec 2023

Hector

young couple

8.0

Very good

The Italian and Mexican restaurants exceeded my expectations.

The music in the swimming pool area could be heard all around the beach, no proper area to rest. The facilities at the buffet restaurant were a bit outdated. Beside that all good.

Published on 11 Dec 2023

Rosa

group

9.0

Superb

We had a wild, adventurous, awesome and welcoming stay.

We liked basically everything, the staff, beach, food, hospitality, and creative list of entertainment.

No comment.

Published on 05 Dec 2023

Sarah

young couple

10.0

Exceptional

Great stay and value!

The staff was amazing! They go out of their way to accommodate requests and make you feel valued. The food and drinks were great. We loved the location - away from Cancun but close to Playa del Carmen. It's a smaller resort and didn't feel crowded. There's a party atmosphere, but it's not a crazy crowd overall. Very relaxing and beautiful.

The rooms aren't sound proofed - but they do have wall AC units that provide a nice white noise. If you are in the buildings closest to the main lobby / courtyard, the entertainment sound is loud late at night when shows are happening. Buildings 22-36 are better for quieter area. I do wish they had more pool side lounge chairs, and would enforce the "do not reserve chairs" as people would drop towels & books early in the morning and not use their chairs until hours later.

Published on 28 Nov 2023

Nirav

young couple

10.0

Exceptional

Adela, Kendal, Arturo, Carlos, baby cheeks Loved the entertainment team. Amazing.

Loungers are broken. Buy new ones, please

Published on 27 Nov 2023

Angel

with friends

7.0

Good

Great hotel, wonderful staff , clean rooms!

Beautiful setting, nice pool, wolf life is fun in property.

Buffet hygiene wasnt great, the staff at the morning breakfast were very nice, with exception of a few (making individual eggs, 2 female employees, beloved I was someone else, it was our first morning at the buffet and hotel). My husband went back, I couldnt after the first morning. The rest of the staff were nice, with the exception of a few female employees. I tried to tell them they had me mixed up with another guest. Thus also happened with another guy in our group, who confronted the employee and the employee apologized and ended up being one of the best staff along with your pool and bar staff.

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Published on 27 Nov 2023

Can

young couple

10.0

Exceptional

Love it. If it didnt took almost a day to fly here from my country I would stay here each month

Everything including food, service, atmosphere and pool. Everything was above our expectations. Staff was amazing also, especially the mexican restaurant and the italian restaurant. Totally recommend

Only thing i can say is the panna cotta could be a little more sturdy. It was quite creamy. BUT THAT IS TOTALLY FINE. EVERYTHING HERE IS AMAZING.

Published on 26 Nov 2023

Mike

family with young children

9.0

Superb

This place has many exceptional people and great things going for it. Beautiful location, white sa n d beaches, and some exceptional restaurants with great food choices. But nothing topped Kendall. He was the greatest customer service individual I've ever seen anywhere. He remembered everyone's name in my group of 8 from the first afternoon we were there. Every time he saw someone from our group he says hello...makes a joke...just makes you feel good. He was like this with everyone. Everyone at this resort loved Kendall.

The way you make dinner reservations is just messed up. Need to make things easier then first come first serve starting day you want to eat. If I have special meal late in trip and I want a 7 pm res. Can't make that res until morning of meal. Then you may not even get the ability to eat at restaurant you want. I didn't like it at all.

Published on 19 Nov 2023